Customer Service Supervisor/SalesPermanent
Alaska, Fairbanks - 99709Job Simplification
The announced job offer is made public by the firm: Everts Air and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Alaska at the city Fairbanks, in the country US - at this current ZipCode: 99709
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
The Team
Everts Air Cargo was formed in 1995 as a 121 Certificated Cargo Airline. Everts Air Cargo is headquartered in Fairbanks where it serves as the primary base for maintenance, administration, and charter operations. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or any of our operational divisions, our shared passion for aviation is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
Manage the Customer Service department to ensure all customers receive exceptional and consistent service. Responsible for developing, and managing the Customer Service Agents while creating a positive culture.
Compensation Starting at $25/Hour
Employment Type Full-Time M-F 8:00am - 5:00pm Based on operational business needs employee may be required to work additional early mornings, late evenings, and weekends as well.
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID
Key Duties
Maintain an exceptional customer service This includes maintaining a clean, well-kept service area, employees wearing appropriate attire, proper customer interaction and phone etiquette, and professional written communication at all times.
Resolve customer complaints, rating issues, or other problems in a timely Escalate when necessary.
Oversee rating and freight quotes to ensure they are appropriate, competitive, and
Manage the airway bill audit process to ensure all errors are being logged, re-training has occurred when mistakes are made, and customers are contacting when
Execute employee performance reviews in a timely manner at 90 days (Intro) and
Ensure department staffing levels are appropriate at all
Responsible for the overs/shorts within the Customer Service
Maintain the Customer Service manual, department forms, and checklists by submitting recommended process changes when necessary. Audit annually to ensure it is
Work closely with the Cargo and Sales departments to ensure effective communication and teamwork throughout the facility.
Accomplish any additional projects as delegated by
Build an organizational culture in which passion for continuous improvement is innate.
Ensure adherence to procedures that promote the health and welfare of all employees.
Promote the mission, vision, and values that the Company has developed, and ensure adherence to the Everts leadership manual and employee handbook.
Develop Sales leads within the served communities and look for new opportunities within the state for charters and or schedule services.
Job-Specific Experience, Education & Skills
Required
Must be able to read, write, speak, and understand the English language.
Requires the ability to understand, retain, and deliver information verbally and written.
Requires the ability to maintain excellent customer/station agent relations, and to deal effectively with difficult customers.
Individual must be energetic, self-motivated, and comfortable with frequent changes.
Requires good organization, attention to detail, record keeping skills and the ability to maintain current and updated information. Requires the ability to input and retrieve information from databases.
Experience performing in a high pressure, fast-paced environment and resolving customer and employee issues in a timely
Adept in math computing and managerial-level problem-solving skills and decision-making.
Ability to maintain the confidentiality required of this position.
Total Rewards
Competitive total rewards package
Medical, dental and vision benefits
401k match program
Paid Holidays
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us.
Everts Air Cargo was formed in 1995 as a 121 Certificated Cargo Airline. Everts Air Cargo is headquartered in Fairbanks where it serves as the primary base for maintenance, administration, and charter operations. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or any of our operational divisions, our shared passion for aviation is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
Manage the Customer Service department to ensure all customers receive exceptional and consistent service. Responsible for developing, and managing the Customer Service Agents while creating a positive culture.
Compensation Starting at $25/Hour
Employment Type Full-Time M-F 8:00am - 5:00pm Based on operational business needs employee may be required to work additional early mornings, late evenings, and weekends as well.
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID
Key Duties
Maintain an exceptional customer service This includes maintaining a clean, well-kept service area, employees wearing appropriate attire, proper customer interaction and phone etiquette, and professional written communication at all times.
Resolve customer complaints, rating issues, or other problems in a timely Escalate when necessary.
Oversee rating and freight quotes to ensure they are appropriate, competitive, and
Manage the airway bill audit process to ensure all errors are being logged, re-training has occurred when mistakes are made, and customers are contacting when
Execute employee performance reviews in a timely manner at 90 days (Intro) and
Ensure department staffing levels are appropriate at all
Responsible for the overs/shorts within the Customer Service
Maintain the Customer Service manual, department forms, and checklists by submitting recommended process changes when necessary. Audit annually to ensure it is
Work closely with the Cargo and Sales departments to ensure effective communication and teamwork throughout the facility.
Accomplish any additional projects as delegated by
Build an organizational culture in which passion for continuous improvement is innate.
Ensure adherence to procedures that promote the health and welfare of all employees.
Promote the mission, vision, and values that the Company has developed, and ensure adherence to the Everts leadership manual and employee handbook.
Develop Sales leads within the served communities and look for new opportunities within the state for charters and or schedule services.
Job-Specific Experience, Education & Skills
Required
Must be able to read, write, speak, and understand the English language.
Requires the ability to understand, retain, and deliver information verbally and written.
Requires the ability to maintain excellent customer/station agent relations, and to deal effectively with difficult customers.
Individual must be energetic, self-motivated, and comfortable with frequent changes.
Requires good organization, attention to detail, record keeping skills and the ability to maintain current and updated information. Requires the ability to input and retrieve information from databases.
Experience performing in a high pressure, fast-paced environment and resolving customer and employee issues in a timely
Adept in math computing and managerial-level problem-solving skills and decision-making.
Ability to maintain the confidentiality required of this position.
Total Rewards
Competitive total rewards package
Medical, dental and vision benefits
401k match program
Paid Holidays
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us.
Employer Overview
Everts Air
Alaska, Fairbanks - 99709- Agency