Customer Service SupervisorPermanent
Minnesota, Anoka - 55303Job Simplification
The announced job offer is made public by the firm: nVent and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Anoka, in the country US - at this current ZipCode: 55303
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Lead all aspects of the sales order process to ensure customer loyalty through ease of doing business, resulting in increased in customer satisfaction.
Measure and report on performance of the group relative to critical metrics while highlighting opportunities for improvement
Employ a variety of tools and IT applications to drive improvements and efficiencies that deliver magnificent customer service
Find opportunities to enhance processes working cross functionally with IT business partners to define requirements and implement changes through project related activities.
Track and take ownership of customer feedback by coordinating corrective and preventative actions with responsible department.
Facilitate expediting processes as required to meet customers' needs
Drive an environment of continuous improvement in all areas of customer service including training, quotations, order tracking, application, and general customer requests and price negotiation
Coach, lead, and develop team and manage team workload to ensure the best use of resources
Collaborate globally to ensure practices are consistent and aligned with ISO standards
YOU HAVE:
Bachelors degree in business administration or management or other related field preferred
5+ years of experience in Customer Service and/or Sales support
2+ years leading a team or supervisory experience preferred
Operational knowledge of contact/customer service centers.
Knowledge of how a distribution and direct sales environment operate.
Knowledge of products within the electrical, electronic or datacom industry or related manufacturing field a plus
Knowledge of local market relationships and partnerships with customers, distributors and manufacturer's reps.
Skilled at building and implementing plans aligned with the strategic vision.
Validated skill in exceeding customer expectations and a passion for improving the delivery of services with a commitment to continuous improvement.
Skilled in communication of all types to all levels of stakeholders.
Ability to build and maintain effective work relationships, both internal and external, and establish credibility with business partners.
Ability to commit to results. Plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines.
Ability to efficiently coach and cultivate staff growth and development.
Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and influence, rationale and tact both internally and externally in a selling environment
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Lead all aspects of the sales order process to ensure customer loyalty through ease of doing business, resulting in increased in customer satisfaction.
Measure and report on performance of the group relative to critical metrics while highlighting opportunities for improvement
Employ a variety of tools and IT applications to drive improvements and efficiencies that deliver magnificent customer service
Find opportunities to enhance processes working cross functionally with IT business partners to define requirements and implement changes through project related activities.
Track and take ownership of customer feedback by coordinating corrective and preventative actions with responsible department.
Facilitate expediting processes as required to meet customers' needs
Drive an environment of continuous improvement in all areas of customer service including training, quotations, order tracking, application, and general customer requests and price negotiation
Coach, lead, and develop team and manage team workload to ensure the best use of resources
Collaborate globally to ensure practices are consistent and aligned with ISO standards
YOU HAVE:
Bachelors degree in business administration or management or other related field preferred
5+ years of experience in Customer Service and/or Sales support
2+ years leading a team or supervisory experience preferred
Operational knowledge of contact/customer service centers.
Knowledge of how a distribution and direct sales environment operate.
Knowledge of products within the electrical, electronic or datacom industry or related manufacturing field a plus
Knowledge of local market relationships and partnerships with customers, distributors and manufacturer's reps.
Skilled at building and implementing plans aligned with the strategic vision.
Validated skill in exceeding customer expectations and a passion for improving the delivery of services with a commitment to continuous improvement.
Skilled in communication of all types to all levels of stakeholders.
Ability to build and maintain effective work relationships, both internal and external, and establish credibility with business partners.
Ability to commit to results. Plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines.
Ability to efficiently coach and cultivate staff growth and development.
Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and influence, rationale and tact both internally and externally in a selling environment
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
Employer Overview
nVent
Minnesota, Anoka - 55303- Agency