Customer Service Supervisor / 57696Permanent
New York, Syracuse - 13212Job Simplification
The announced job offer is made public by the firm: CPS Recruitment and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Syracuse, in the country US - at this current ZipCode: 13212
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Supervisor (57696)
HOURS: Hybrid schedule - 3 days in office / 2 remote - on call rotation nights/weekends
Monday - Friday 8:00am - 5:00pm
PAY RATE: $60K
CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Customer Service Supervisor to join their team!
This is a great direct-hire opportunity to work with that continues to grow! This organization is looking for candidates with top notch skills and a strong work ethic.
Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package! Apply today!
Position Overview
Provide leadership, mentoring, and coaching to customer service staff. Develop, implement and supervise customer service processes within a call center environment. Develop quality standards through data and process analysis assuring services always meet customer expectations for quality. Monitor and evaluate call center agent call behaviors to ensure quality standards and program regulations are met.
Work to evaluate, calibrate, train, and communicate around call flow expectations and process standards. Meet with employees to review calls, coach on performance opportunities or excellence in service provided, and review metric data. Manage multiple call center software packages
Create employee work schedules to accommodate call volume and workflow requirements during call center hours of operation
Compile and maintain accurate quality data for call performance documentation. Analyze historical trend data and compile reports, charts or other communication to management regularly. Recommend and communicate call center metrics. Identify areas of improvement and process changes through analyzed data and call content. Recommend and implement new solutions to drive call center efficiency
Oversee the onboarding and training of new staff on processes, quality standards, and expectations. Identify and implement individual agent and office wide training opportunities. Oversee maintenance of team resources and training library
Background Profile:
Bachelors Degree and 3-5+ years of related work experience
Minimum 3 years of experience as a Supervisor of multiple staff required; preferably in a call center / customer care environment. Strong knowledge of customer care processes and techniques necessary
Minimum 2 years of experience performing Quality Assurance and documenting best practices in a call center environment
Must be a self-starter, be highly detail oriented and possess good time management, organizational, and decision-making skills
Excellent written and verbal communications skills required. Exceptional listening and analytical skills with attention to detail a must
Self-motivated, independent, ability to prioritize tasks, and a can-do attitude
Collaborative with demonstrated ability to work well in a fast-paced, metrics driven, team environment. Ability to independently handle multiple projects simultaneously
Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.
How to Apply:
For consideration please submit a resume to the following:
Email:
CPS Recruitment is an Equal Opportunity Employer
HOURS: Hybrid schedule - 3 days in office / 2 remote - on call rotation nights/weekends
Monday - Friday 8:00am - 5:00pm
PAY RATE: $60K
CPS Recruitment is partnering with a prestigious safety and training company in Syracuse, NY to find a Customer Service Supervisor to join their team!
This is a great direct-hire opportunity to work with that continues to grow! This organization is looking for candidates with top notch skills and a strong work ethic.
Start a rewarding career that offers opportunities for growth and advancement, a fun company culture, and comprehensive benefits package! Apply today!
Position Overview
Provide leadership, mentoring, and coaching to customer service staff. Develop, implement and supervise customer service processes within a call center environment. Develop quality standards through data and process analysis assuring services always meet customer expectations for quality. Monitor and evaluate call center agent call behaviors to ensure quality standards and program regulations are met.
Work to evaluate, calibrate, train, and communicate around call flow expectations and process standards. Meet with employees to review calls, coach on performance opportunities or excellence in service provided, and review metric data. Manage multiple call center software packages
Create employee work schedules to accommodate call volume and workflow requirements during call center hours of operation
Compile and maintain accurate quality data for call performance documentation. Analyze historical trend data and compile reports, charts or other communication to management regularly. Recommend and communicate call center metrics. Identify areas of improvement and process changes through analyzed data and call content. Recommend and implement new solutions to drive call center efficiency
Oversee the onboarding and training of new staff on processes, quality standards, and expectations. Identify and implement individual agent and office wide training opportunities. Oversee maintenance of team resources and training library
Background Profile:
Bachelors Degree and 3-5+ years of related work experience
Minimum 3 years of experience as a Supervisor of multiple staff required; preferably in a call center / customer care environment. Strong knowledge of customer care processes and techniques necessary
Minimum 2 years of experience performing Quality Assurance and documenting best practices in a call center environment
Must be a self-starter, be highly detail oriented and possess good time management, organizational, and decision-making skills
Excellent written and verbal communications skills required. Exceptional listening and analytical skills with attention to detail a must
Self-motivated, independent, ability to prioritize tasks, and a can-do attitude
Collaborative with demonstrated ability to work well in a fast-paced, metrics driven, team environment. Ability to independently handle multiple projects simultaneously
Applicants must follow the CPS employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements.
How to Apply:
For consideration please submit a resume to the following:
Email:
CPS Recruitment is an Equal Opportunity Employer
Employer Overview
CPS Recruitment
New York, Syracuse - 13212- Agency