Customer Service Specialist - Monroe, NE - Nebraska, Monroe

The announced job offer is made public by the firm: Central Valley AG and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nebraska at the city Monroe, in the country US - at this current ZipCode: 68647

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ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer Phone and Greet Customers

2. Provide aid, with on in-bound/out-bound scale operations for both grain, agronomy and feed.

3. Ensures safety compliance and attends safety related job trainings when they

become available.

4. Continue to work with Gary on feed contracts. Also continue to send Tuesday price sheet out. Also help in any other aspects of Feed that fit into the 30% of the time allocated.

5. Have the ability to buy customer grain on a spot basis.

6. Devote 1 st week of month to payables entering, filing, etc if needed

7. Agronomy CSS billing, transfers, filing, inventory, etc.

8. May run miscellaneous daily reports.

9. Provides customer service in a timely manner via telephone, email or face to

face interaction. Answer customer questions on billing

10. Acts as a liaison between customers and management in order to enhance the overall

customer experience.

11. Analyzes complaints from customers and provides adequate reporting

12. Tracks proposed resolutionsand follows up with customers in a timely fashion.

13. Prepares documents and reports forfuture reference.

14. Develops and maintains vast knowledgeof the products and services being offered.

15. Maintains and supports company Credit policies.

16. Communicates customer feedback to location manager and/or feed leadership.

17. Processes and distributes incoming mail.

18. Manages filing process

19. Maintains and promotes a safe work environment.

20. Provide aid withorganization of main office-front counters, kitchen, and trash

21. Performs other duties as assigned.



SUPERVISOR RESPONSIBILITIES

None

QUALIFICATIONS

ªMust possess good problem solving skills by using logic and reasoning to identify

solutions to problems.

ªHas a good understanding of basic computer skills and the ability to learn how to

use software quickly.

ªPossesses the ability to communicate effectively in person, over the phone and via

text.

ªHas the ability to work with others to resolve customer complaints.

ªExhibits self-motivation, the ability to multitask and pay close attention to small

details.

ªExhibits the ability to prioritize tasks and complete them in a high-pressure

environment.
ªDisplays the ability to work in a collaborative and team oriented environment.

ª Must be able to use mathematics to solve problems and to perform calculations.

ªUse and understanding of fundamental accounting skills required.

ªAbility to read and interpret documents required.

ª Ability to speak effectively before groups of customers or employees of organization.

ª Must have the ability to develop content for customer/patron and prospect

correspondence.



EDUCATION AND EXPERIENCE

ª High School Diploma or equivalent (GED) required.

CERTIFICATES, LICENSES AND REGISTRATIONS

Valid driver s license

TOOLS AND TECHNOLOGY USED IN THIS POSITION

ª Office equipment including a 10-key calculator, copy machine and fax machine

ª Computer

ª Software: Accounting, Word, Excel, Email

CORE COMPETENCIES NEEDED FOR THIS POSITION

ª Safety Maintains a work environment that is safe for everyone.

ª Customer Focus Actively looks for ways to help customers.

ª Integrity Adheres to moral and ethical principles.

ª Teamwork Works well with othersto achieve a common goal.

ª Financial Accountability Takes responsibility for the way money and resources

are used and managed.

ª Innovation Introduces new ideas, devices, or methods.

INDIVIDUAL COMPETENCIES NEEDED FOR THIS POSITION

ª Customer Focus - Listens and responds effectively to external and/or internal

customer questions and resolves customer problems to the customer s

satisfaction. Follows-up with customer to ensure that all problems have been

resolved to the customer s satisfaction. Is committed to exceeding customer s

expectations.

ª Positive Outlook - Displays optimism at all times. Stays positive and remains

upbeat. Notices and acknowledges things that are going well, especially during

stressful times. Faces problems head on and will make productive changes to

the outcome.

ª Dependability - Follows through with commitments and can be counted on to

meet deadlines. Comes to work on time as scheduled and is ready for work.

Demonstrates a good attendance record and is aware of the impact that missing

work will have on the customer as well as co-workers.

ª Quality of Work - Maintains high standards despite pressing deadlines and does

work right the first time. Corrects own errors. Is personally committed to high

quality work and encourages others to have similar standards. Regularly

produces accurate, thorough and professional work.

ª Time Management - Manages a variety of responsibilities in a timely and efficient

manner. Determines length and difficulty of tasks and projects. Is able to multi-

task, plan, prioritize and schedule tasks in a manner so that those tasks with the

highest priority are completed first.

ª Personal Accountability for Safety - Behaves in a way that demonstrates Safety

as a top priority. Immediately informs a supervisor about any unsafe working

conditions. Does not hesitate to address co-workers that engage in unsafe work

habits. Leaves others with the dear impression that Safety is a core value of this

organization.

PHYSICAL DEMANDS FOR THIS POSITION

ª Standing

ª Walking

ª Sitting

ª Talking

ª Hearing

ª Use of hands to finger, handle or feel

ª Reach with hands and arms

ª Must be able to lift and/or move at least 50 pounds.

ª Specific vision abilities includes close vision and ability to adjust focus.

The physical demands described above are representative of those that must be met in order to perform this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

DISCLAIMER

This job description reflects management s assignment of essential functions, position responsibilities, and required abilities and skills. This job description in no way states or implies that these are the only duties to be performed by an individual in this position and nothing in this job description restricts management s rights to assign or reassign duties and responsibilities to the person holding this position at any time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities expected to meet job standards.

Central Valley Ag - CVA is a member-owned farmers' cooperative headquartered in York, NE with locations throughout Nebraska, Kansas and Iowa. Established in 2003, CVA has over 900 employees and is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting .. Date posted: 09/15/2022