Customer Service SpecialistPermanent
Maryland, Annapolis - 21401Job Simplification
The announced job offer is made public by the firm: Fastsigns of Annapolis and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Maryland at the city Annapolis, in the country US - at this current ZipCode: 21401
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Job Overview
FastSigns of Annapolis is a locally and independently owned graphic solutions company. We are the visual idea experts and collaborators. We pride ourselves on the quality of work we create for our customers. Our team is upbeat and enjoys a fast paced environment. If you are looking for a position with hands-on customer interactions while supporting a dynamic team, we welcome you to apply!
As a Customer Service Specialist, you will be the first point of contact for our store. This position supports the sales team to assist them to gain and keep customers. Duties include greeting customers, answering customer inquiries, scheduling meetings and sales appointments, and follow-up with customers about their order status. The ideal candidate will have a professional and friendly demeanor.
Responsibilities
Greet and welcome customers at the Annapolis store.
Keep the front desk tidy and presentable.
Communications:
Responsible for answering busy phone line. Answers customer questions, addresses customer concerns and input information into the database.
Responsible for responding to customer inquiries via email, text and telephone.
Customer satisfaction:
Initiates calls/emails to customers to ensure customer satisfaction.
Handles customer complaints and resolves issues as necessary.
Sales Team Support
Inputs sales information into a database.
Generates a list of sales leads and data for the sales team as needed.
Assist with scheduling customer meetings with the sales team.
Assist with managing customer accounts.
Follow-up with customer estimates and documents into the company database.
Follow-up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other issues.
Filing reports and administrative duties as needed.
Requirements
Proven experience as front desk representative, agent or relevant position.
Proficient in English (oral and written).
Demonstrate excellent interpersonal, communication and customer service skills.
Excellent organizational and multitasking abilities.
Attention to detail.
Ability to be resourceful and proactive when issues arise.
High School diploma
Employment contingent upon background check.
Salary: $18-$20/hour
Benefits: Health insurance, 401k, PTO.
Working Hours: Monday- Friday 8:30AM-5:00PM. No weekends
Location: FASTSIGNS of Annapolis, 1812 Margaret Ave, Annapolis, MD 21401
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Data entry: 1 year (Required)
Customer service: 2 years (Required)
Work Location: One location
As a Customer Service Specialist, you will be the first point of contact for our store. This position supports the sales team to assist them to gain and keep customers. Duties include greeting customers, answering customer inquiries, scheduling meetings and sales appointments, and follow-up with customers about their order status. The ideal candidate will have a professional and friendly demeanor.
Responsibilities
Greet and welcome customers at the Annapolis store.
Keep the front desk tidy and presentable.
Communications:
Responsible for answering busy phone line. Answers customer questions, addresses customer concerns and input information into the database.
Responsible for responding to customer inquiries via email, text and telephone.
Customer satisfaction:
Initiates calls/emails to customers to ensure customer satisfaction.
Handles customer complaints and resolves issues as necessary.
Sales Team Support
Inputs sales information into a database.
Generates a list of sales leads and data for the sales team as needed.
Assist with scheduling customer meetings with the sales team.
Assist with managing customer accounts.
Follow-up with customer estimates and documents into the company database.
Follow-up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other issues.
Filing reports and administrative duties as needed.
Requirements
Proven experience as front desk representative, agent or relevant position.
Proficient in English (oral and written).
Demonstrate excellent interpersonal, communication and customer service skills.
Excellent organizational and multitasking abilities.
Attention to detail.
Ability to be resourceful and proactive when issues arise.
High School diploma
Employment contingent upon background check.
Salary: $18-$20/hour
Benefits: Health insurance, 401k, PTO.
Working Hours: Monday- Friday 8:30AM-5:00PM. No weekends
Location: FASTSIGNS of Annapolis, 1812 Margaret Ave, Annapolis, MD 21401
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Data entry: 1 year (Required)
Customer service: 2 years (Required)
Work Location: One location
Employer Overview
Fastsigns of Annapolis
Maryland, Annapolis - 21401- Agency