Customer Service Specialist - Market OperationsPermanent
Oregon, Wilsonville - 97070Job Simplification
The announced job offer is made public by the firm: Empire Today and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Oregon at the city Wilsonville, in the country US - at this current ZipCode: 97070
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Business Area
Our Customer Service department works closely with Empire Today's customers before, during, and after the purchase of a product and/or service. This ensures our customers are receiving the best service and support when choosing Empire Today to assist them in their flooring and window treatment needs.
Responsibilities
The Customer Service Specialist is the primary point of contact for all escalated customer issues, staff, and administrative concerns. They review, monitor, and track Service Requests reports for assignment and resolution on a daily and weekly basis. By assisting the Customer Service Manager with oversight of staff and day-to-day activities, they are able to assure urgent request are handled promptly. They also track and update NSS/NPS and report the findings to the appropriate personnel and assist in the training activities to improve Customer Service Scores.
Qualifications
Associate or Bachelor's Degree, preferred.
Minimum of 4 years customer service experience, preferred.
Minimum of 3 years supervisory experience, preferred.
Excellent communication skills both verbal and written.
Training skills/experience.
Benefits
Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
401K Investment Plan to A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
Medical Insurance with several plan options and a Health Savings Account to meet you and your family's health needs.
Prescription Drug Coverage
Dental Insurance - Twice a year visits at no cost.
Vision Insurance with materials coverage
Flexible Spending Accounts for Medical & Dependent Care
Wellness Program - A best in class program offering substantial awards payable right on your paycheck
Basic Life Insurance and AD&D
Short Term Disability Coverage
Long Term Disability Coverage
Employee Assistance Program
Paid Holidays including Floating Holidays
Paid Time Off (PTO) that grows with years of service
Empire Perks - An employee discount purchasing program offering you great savings on the things you want.
About EMPIRE TODAY(r)
Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.
Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.
Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.
Our Customer Service department works closely with Empire Today's customers before, during, and after the purchase of a product and/or service. This ensures our customers are receiving the best service and support when choosing Empire Today to assist them in their flooring and window treatment needs.
Responsibilities
The Customer Service Specialist is the primary point of contact for all escalated customer issues, staff, and administrative concerns. They review, monitor, and track Service Requests reports for assignment and resolution on a daily and weekly basis. By assisting the Customer Service Manager with oversight of staff and day-to-day activities, they are able to assure urgent request are handled promptly. They also track and update NSS/NPS and report the findings to the appropriate personnel and assist in the training activities to improve Customer Service Scores.
Qualifications
Associate or Bachelor's Degree, preferred.
Minimum of 4 years customer service experience, preferred.
Minimum of 3 years supervisory experience, preferred.
Excellent communication skills both verbal and written.
Training skills/experience.
Benefits
Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
401K Investment Plan to A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
Medical Insurance with several plan options and a Health Savings Account to meet you and your family's health needs.
Prescription Drug Coverage
Dental Insurance - Twice a year visits at no cost.
Vision Insurance with materials coverage
Flexible Spending Accounts for Medical & Dependent Care
Wellness Program - A best in class program offering substantial awards payable right on your paycheck
Basic Life Insurance and AD&D
Short Term Disability Coverage
Long Term Disability Coverage
Employee Assistance Program
Paid Holidays including Floating Holidays
Paid Time Off (PTO) that grows with years of service
Empire Perks - An employee discount purchasing program offering you great savings on the things you want.
About EMPIRE TODAY(r)
Empire Today has been a leading provider of installed home improvements for 60 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.
Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy.
Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
By Submitting your resume and application information, you authorize Empire Today to transmit and store your information in the Empire Today group companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. By pressing apply and providing your telephone number and email address, you authorize Empire Today to contact you by email or telephone at the wireless or landline phone number provided using automated phone technology and/or text messaging. Message and data charges may apply. You may revoke consent at any time.
Employer Overview
Empire Today
Oregon, Wilsonville - 97070- Agency