Customer Service SpecialistPermanent
Kentucky, Hebron - 41048Job Simplification
The announced job offer is made public by the firm: C F Services and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kentucky at the city Hebron, in the country US - at this current ZipCode: 41048
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Specialist
As a member of our customer service team you will be an integral team member to be a liaison between customers and various internal departments on product and order related issues. You will be asked to exceed customer expectations in the processing of orders, providing pricing and delivery information, answering questions pertaining to shipments, and the handling all other inquiries.
Essential Responsibilities:
• Communicates via inbound and outbound telephone calls with consumers.
• Uses available time effectively and with sensitivity to time priority so that revenue-critical tasks always take precedence over administrative processes.
• Provides prompt resolution to customer inquiries by providing appropriate and accurate information.
• Assists with the implementation of processes, methods and procedures for consistent and efficient on-time delivery.
• Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies.
• Maintains diplomacy and tact when dealing with upset or escalated calls.
• Proactively anticipates customer needs, recognizes opportunities and refers customers to appropriate staff for product sales or problem resolution.
• Communicates daily with Outside Sales Managers to maintain a cohesive relationship.
• Administer customer requirements via customer web portals.
• Accepts and completes any special projects and assignments that are not principal duties of this position but are in line with the goals and objectives of this department and Division.
Skills & Experience:
Strong data entry skills
Accuracy of data
Strong phone skills - will be speaking with customers regarding delivery, quality, lead times and availability
Strong communication and organization skills
Willingness to wear 'many hats' while working in a manufacturing business
Strong computer application skills, including Excel and Outlook
Preferred experience with SAP or comparable ERP system
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Ability to commute/relocate:
Hebron, KY 41048: Reliably commute or planning to relocate before starting work (Required)
Experience:
Manufacturing Customer Service: 1 year (Required)
Logistics: 1 year (Required)
Product Ordering: 1 year (Required)
Work Location: One location
As a member of our customer service team you will be an integral team member to be a liaison between customers and various internal departments on product and order related issues. You will be asked to exceed customer expectations in the processing of orders, providing pricing and delivery information, answering questions pertaining to shipments, and the handling all other inquiries.
Essential Responsibilities:
• Communicates via inbound and outbound telephone calls with consumers.
• Uses available time effectively and with sensitivity to time priority so that revenue-critical tasks always take precedence over administrative processes.
• Provides prompt resolution to customer inquiries by providing appropriate and accurate information.
• Assists with the implementation of processes, methods and procedures for consistent and efficient on-time delivery.
• Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies.
• Maintains diplomacy and tact when dealing with upset or escalated calls.
• Proactively anticipates customer needs, recognizes opportunities and refers customers to appropriate staff for product sales or problem resolution.
• Communicates daily with Outside Sales Managers to maintain a cohesive relationship.
• Administer customer requirements via customer web portals.
• Accepts and completes any special projects and assignments that are not principal duties of this position but are in line with the goals and objectives of this department and Division.
Skills & Experience:
Strong data entry skills
Accuracy of data
Strong phone skills - will be speaking with customers regarding delivery, quality, lead times and availability
Strong communication and organization skills
Willingness to wear 'many hats' while working in a manufacturing business
Strong computer application skills, including Excel and Outlook
Preferred experience with SAP or comparable ERP system
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Ability to commute/relocate:
Hebron, KY 41048: Reliably commute or planning to relocate before starting work (Required)
Experience:
Manufacturing Customer Service: 1 year (Required)
Logistics: 1 year (Required)
Product Ordering: 1 year (Required)
Work Location: One location
Employer Overview
C F Services
Kentucky, Hebron - 41048- Agency