Customer Service SpecialistPermanent
Kansas, Olathe - 66061Job Simplification
The announced job offer is made public by the firm: Rawhide Harley-Davidson and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kansas at the city Olathe, in the country US - at this current ZipCode: 66061
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Are you a Harley-Davidson enthusiast who loves to help others enjoy the Harley Davidson experience? This could be the job for you!
Our revolutionary sales process is all about creating a better motorcycle buying experience for all of our customers. This position will focus on the relationship management of our customers and the seamless flow of our sales process. Communication is the key ingredient to success and this position is focused on the detail of communication and follow-up. When issues arise, proper follow up, resolution and follow through are critical to preserving the purchase experience, and this position is central to that effort. The overarching goal of this position is to deliver on our WIG which is to "fulfill dreams by delivering a premium customer experience creating customers for life."
Come join a proven sales leader! The home of a great brand, opportunities and a fun place to work! We are staffing up for a record season, training and increasing our inventory.
This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA!
Key Result Areas:
Driving the H-DMC CXI Dealership Scores.
Responsible for developing and maintaining the customer relationship.
Monitors daily customer feedback via multiple systems (CXI, Survey Monkey, eLeads, Lightspeed).
Monitors and manages online reputation (Google Reviews, Yelp, Yellow Pages, BBB, etc.)
Delivers structured complaint resolution process.
Drives customer feedback efforts, making calls, emails, texts, and other communications as directed.
Working closely with department managers and general managers to deliver on our WIG.
Major Duties and Responsibilities:
Review CXI surveys and monitor alerts on a daily basis, throughout the day.
Review and monitor Survey Monkey alerts on a daily basis, throughout the day.
Review and monitor online reputation review sites on a daily basis, throughout the day.
Review Sales Log, CSI Call Back Log, and eLeads, for overdue activities on a daily basis.
Follow up with customer experience issues and complaints, adhering to our dealership complaint resolution process (Complaint Forms, Complaint Log, Teamwork).
Follow up with Customers to drive CXI surveys.
Share stories of success as well as feedback for improvement with management and personnel.
Analyze reporting result scores and identify strengths and opportunities and address these.
Other duties as directed by the general management.
Qualifications:
Customer experience background
Call center experience
Good with computer and the ability to learn customer management relationship software
Benefits:
Employee Discounts
Paid Training
401K with Company Match
Medical, Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability
Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account
Legal Shield and Identity Theft Shield
MOD Enterprises, owned by Michael Veracka, is the largest and fastest growing Harley-Davidson dealer group on the West Coast.
Work in a fun industry that allows you to fulfill customers dreams on a daily basis. As Michael Veracka grows his family of dealerships, it allows him the opportunity to bring on board the most talented people in the industry. Experienced or not, don't be afraid to apply, Michael's Harley-Davidson dealerships are built on training our own; you will not be denied the opportunity simply because you haven't done it before.
Michael Veracka's current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.
Rawhide Harley-Davidson (Olathe, KS) - in Kansas
Avalanche Harley-Davidson (Golden, CO) - in Colorado
Riverside Harley-Davidson (Riverside, CA) - in California & US
Huntington Beach Harley-Davidson (Westminster, CA) in California
Jet City Harley-Davidson (Renton, WA) - in Pacific NW
Desert Wind Harley-Davidson (Mesa, AZ) - in Arizona
Heritage Harley-Davidson (Lisle, IL) - Acquired May, 2021
Volcano Harley-Davidson (Gladstone, OR) - Acquired March, 2022
Atlanta Harley-Davidson (Lithia Springs, GA) - Acquired June, 2022
If you wish to be part of the BEST, please submit your resume today!
MOD123
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: One location
Our revolutionary sales process is all about creating a better motorcycle buying experience for all of our customers. This position will focus on the relationship management of our customers and the seamless flow of our sales process. Communication is the key ingredient to success and this position is focused on the detail of communication and follow-up. When issues arise, proper follow up, resolution and follow through are critical to preserving the purchase experience, and this position is central to that effort. The overarching goal of this position is to deliver on our WIG which is to "fulfill dreams by delivering a premium customer experience creating customers for life."
Come join a proven sales leader! The home of a great brand, opportunities and a fun place to work! We are staffing up for a record season, training and increasing our inventory.
This is your opportunity to join one of the most dynamic and fastest growing Harley-Davidson dealer groups in the USA!
Key Result Areas:
Driving the H-DMC CXI Dealership Scores.
Responsible for developing and maintaining the customer relationship.
Monitors daily customer feedback via multiple systems (CXI, Survey Monkey, eLeads, Lightspeed).
Monitors and manages online reputation (Google Reviews, Yelp, Yellow Pages, BBB, etc.)
Delivers structured complaint resolution process.
Drives customer feedback efforts, making calls, emails, texts, and other communications as directed.
Working closely with department managers and general managers to deliver on our WIG.
Major Duties and Responsibilities:
Review CXI surveys and monitor alerts on a daily basis, throughout the day.
Review and monitor Survey Monkey alerts on a daily basis, throughout the day.
Review and monitor online reputation review sites on a daily basis, throughout the day.
Review Sales Log, CSI Call Back Log, and eLeads, for overdue activities on a daily basis.
Follow up with customer experience issues and complaints, adhering to our dealership complaint resolution process (Complaint Forms, Complaint Log, Teamwork).
Follow up with Customers to drive CXI surveys.
Share stories of success as well as feedback for improvement with management and personnel.
Analyze reporting result scores and identify strengths and opportunities and address these.
Other duties as directed by the general management.
Qualifications:
Customer experience background
Call center experience
Good with computer and the ability to learn customer management relationship software
Benefits:
Employee Discounts
Paid Training
401K with Company Match
Medical, Dental, and Vision Insurance
Voluntary Term Life, Short and Long-Term Disability
Accident, Hospital, Critical Illness and Cancer Insurance
Flexible Spending Account
Legal Shield and Identity Theft Shield
MOD Enterprises, owned by Michael Veracka, is the largest and fastest growing Harley-Davidson dealer group on the West Coast.
Work in a fun industry that allows you to fulfill customers dreams on a daily basis. As Michael Veracka grows his family of dealerships, it allows him the opportunity to bring on board the most talented people in the industry. Experienced or not, don't be afraid to apply, Michael's Harley-Davidson dealerships are built on training our own; you will not be denied the opportunity simply because you haven't done it before.
Michael Veracka's current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country.
Rawhide Harley-Davidson (Olathe, KS) - in Kansas
Avalanche Harley-Davidson (Golden, CO) - in Colorado
Riverside Harley-Davidson (Riverside, CA) - in California & US
Huntington Beach Harley-Davidson (Westminster, CA) in California
Jet City Harley-Davidson (Renton, WA) - in Pacific NW
Desert Wind Harley-Davidson (Mesa, AZ) - in Arizona
Heritage Harley-Davidson (Lisle, IL) - Acquired May, 2021
Volcano Harley-Davidson (Gladstone, OR) - Acquired March, 2022
Atlanta Harley-Davidson (Lithia Springs, GA) - Acquired June, 2022
If you wish to be part of the BEST, please submit your resume today!
MOD123
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: One location
Employer Overview
Rawhide Harley-Davidson
Kansas, Olathe - 66061- Agency