Customer Service Representative/TrainerPermanent
Connecticut, Farmington - 06030Job Simplification
The announced job offer is made public by the firm: Trumpf and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Connecticut at the city Farmington, in the country US - at this current ZipCode: 06030
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Job Overview
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.
The Spare Parts Customer Service Trainer is responsible for training new and existing employees that interact directly with the customers. They will be responsible for providing ongoing, motivational and informative learning to the Spare Parts teams.
This opportunity offers a combination of work from home days and office.
Principle Duties & Responsibilities
Maintain a high level of professionalism and work to establish a positive rapport with new and existing employees
Provide relevant and timely training to new and existing employees by utilizing the proper tools / methods
Document all work flow processes and provide continuous updates as needed
Maintain and update the Spare Parts Sharepoint with appropriate documentation
Support Call Center Supervisor with individual performance topics and ongoing training topics
Provide back up to the Team Lead as the point of contact for troubleshooting as needed
Identify and assess employees' needs in order to provide personalized training to each individual
Become familiar with department KPIs in order to identify trends where additional training may be necessary
Provide guidance and support to the Customer Service Group and identify where additional training is needed
Possess a working knowledge of existing systems such as SIS, SAP, HALO and CRM, and any new ones as they may arise
Identify systems and workflow improvements to enhance the team's efficiency
Learn and understand the role of all Spare Part employees that interact with customers
Assist department by processing tickets when additional capacity is needed for the Spare Parts, Service & Expeditor teams
Stay up to date with all TRUMPF training and available learning to provide guidance to others
Provide weekly report card for management during Spare Parts employee training
Other topics and projects as they arise
Experience
Qualifying candidates must possess strong customer service and order entry experience. Good organizational skills, including time management and the ability to successfully multi-task is required. Training experience is preferred. Must be able to communicate patiently and diplomatically. SAP experience is preferred; a strong knowledge of Microsoft Office 365 and the suite of products is necessary, including TEAMS, Outlook, Excel, Powerpoint, and Word. The candidate must be hard working, open to feedback and able to work independently.
Education
Minimum High School diploma or equivalent. College degree or equivalent experience is preferred.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
The Spare Parts Customer Service Trainer is responsible for training new and existing employees that interact directly with the customers. They will be responsible for providing ongoing, motivational and informative learning to the Spare Parts teams.
This opportunity offers a combination of work from home days and office.
Principle Duties & Responsibilities
Maintain a high level of professionalism and work to establish a positive rapport with new and existing employees
Provide relevant and timely training to new and existing employees by utilizing the proper tools / methods
Document all work flow processes and provide continuous updates as needed
Maintain and update the Spare Parts Sharepoint with appropriate documentation
Support Call Center Supervisor with individual performance topics and ongoing training topics
Provide back up to the Team Lead as the point of contact for troubleshooting as needed
Identify and assess employees' needs in order to provide personalized training to each individual
Become familiar with department KPIs in order to identify trends where additional training may be necessary
Provide guidance and support to the Customer Service Group and identify where additional training is needed
Possess a working knowledge of existing systems such as SIS, SAP, HALO and CRM, and any new ones as they may arise
Identify systems and workflow improvements to enhance the team's efficiency
Learn and understand the role of all Spare Part employees that interact with customers
Assist department by processing tickets when additional capacity is needed for the Spare Parts, Service & Expeditor teams
Stay up to date with all TRUMPF training and available learning to provide guidance to others
Provide weekly report card for management during Spare Parts employee training
Other topics and projects as they arise
Experience
Qualifying candidates must possess strong customer service and order entry experience. Good organizational skills, including time management and the ability to successfully multi-task is required. Training experience is preferred. Must be able to communicate patiently and diplomatically. SAP experience is preferred; a strong knowledge of Microsoft Office 365 and the suite of products is necessary, including TEAMS, Outlook, Excel, Powerpoint, and Word. The candidate must be hard working, open to feedback and able to work independently.
Education
Minimum High School diploma or equivalent. College degree or equivalent experience is preferred.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
Employer Overview
Trumpf
Connecticut, Farmington - 06030- Agency