Customer Service Representative,Member Svc Call Ce - Georgia, Duluth

The announced job offer is made public by the firm: Kforce Finance and Accounting and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Duluth, in the country US - at this current ZipCode: 30096

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RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative, Member Service Call Center in Duluth, GA.

Summary:
The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely and meaningful information. They will provide support to member inquiries and issues as they utilize the company and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Major Responsibilities:

• Represents the company by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues


• Responds professionally to inquiries from internal/external customers


• Initiates contact with the appropriate health plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed


• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery


• Documents according to procedure


• Follows established procedures to meet customer/member needs


• Required to effectively interact with diverse work units and relevant organizational departments


• Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks


• Ability to understand relevant policies, processes, and customers


• Assist the department in meeting customer needs and reaching department expectations


• Completes required training and understand how to use tools available to recall necessary information