Customer Service Representative - Wisconsin, Menomonee Falls

The announced job offer is made public by the firm: RJ Schinner Co and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Wisconsin at the city Menomonee Falls, in the country US - at this current ZipCode: 53051

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success . We have 19 distribution centers throughout the US, 500+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. If you're looking for a company that offers growth opportunities, and one that values their employees, then this is the perfect place for you. RJ Schinner also offers a wide range of excellent benefits.

Customer Service Representative Summary

Full-time Monday-Friday Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm

The Customer Service Rep ensures customer satisfaction by answering product and delivery questions, and suggesting information about other products. Processes orders, prepares correspondences and tracks customer orders, works to resolve any delivery issues.

Customer Service Representative Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks' paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• off RJ Schinner Apparel, and much more!

Customer Service Representative Duties

• Build sustainable relationships of trust through open and interactive communication
• Meet call handling and order entry quotas
• Accuracy in placing customer orders
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records and track the pricing for customers and ensure the Part Numbers were added accordingly
• Review Deduction Lists, Credit Report, and Pricing Over-Ride Report
• Communications with Warehouse Managers on late, large and/or add on of orders
• Work closely with other Customer Service Reps to encourage a teamwork environment
• Expediting Reports (back orders/open orders)
• Create and process order guides
• Track status of products and stock requests with Purchasing team

Qualifications

• Proven customer support experience preferably in a wholesale redistribution environment
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of situations
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED equivalent
• Customer orientation and ability to adapt/respond to different types of situations
• Ability to multi-task, prioritize, and manage time effectively

Preferred Qualifications

• Bilingual in English & Spanish
• Familiarity with Eclipse (AS400)/Solar (Window based) system

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.

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