Customer Service RepresentativePermanent
Washington, Puyallup - 98372Job Simplification
The announced job offer is made public by the firm: Abbey Carpet and Floor of Puyallup and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Washington at the city Puyallup, in the country US - at this current ZipCode: 98372
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Abbey Carpet Puyallup is a multi-generational family business with more than $4 million in annual sales. We seek a smart, thoughtful and successful team member to join our family business. We intend to fill the position of Abbey Carpet Customer Service Representitive who will provide exceptional customer service to clients visiting our showroom, as well as assist the sales and accounting staff with daily tasks.
Job Summary
This full-time, Customer Support role interacts with customers to provide information in response to inquiries about products and services. Each day you will be responsible for general day to day activities in design, ordering and tracking samples, and daily store operations. Excellent communication abilities and data entry skills are essential for candidates.
Our Customers' First Impression & Experience
Our Customer Support person will be the first position that interacts with a customer. They will provide information in response to inquiries about products and services and to direct concerns to appropriate individual. They are responsible for delivering a best in class, customer experience.
We provide on-the-job training to learn about the company's policies and procedures as well as product knowledge training on products and services. This combined with the CSR's ability to be positive, patient, and professional will support our mission and values as a company and as a team.
Our Stance on Customer Loyalty
We foster an environment that is welcoming, inclusive and respectful for customers, vendors, employees, our community, and ourselves. Each team member has a specific role to play, and we will all be kind, attentive, and service oriented. We will maintain focused on our customers' needs, building trust at every interaction.
Daily Tasks
Greeting customers in-person, on the phone, system text or email
Maintain areas of showroom, to ensure it is clean, shop-able, and safe
Providing introductory information to new customers
Determining the quickest, most effective ways to answer a client's or customer's questions
Performing research on products, educate and inform customers with design trends and assist with selection appointments
Managing sample check-out system, ordering, and tracking samples for sales team
Light Housekeeping: sanitize, re-stock supplies, assist with overall upkeep of showroom and warehouse
Informing customers about additional products or services (carpet cleaning, referral partners)
Printing invoices and collecting payments
Directing and Informing customers
Escalating queries and concerns to sales team and management as needed
Maintaining online accounts (Yelp, Abbey, Podium, Houzz)
Utilizing CRM (Customer Relationship Management) software to maintain customer data/records/price lists
Other duties assigned
Essential Skills
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Attentiveness and patience
Ability to find the positive in any situation
Understanding of a range of styles and design elements
Excellent communication and people skills
Creativity and attention to detail
Well-organized, reliable, and self-motivated are musts
Working knowledge of Microsoft Office including Excel
Qualifications
At least 1 year of customer service in a retail setting
High school diploma or equivalent
Demonstrated ability to prioritize tasks and manage time efficiently
Ability and desire to work as a team player- we are a family-owned business, and our employees enjoy working together and looking out for each other
Must have the ability to read, write, speak, and understand English plus have adequate hearing and visual acuity
Keep up to date on the wide selection of products we have to offer along with the benefits and warranties
Must be able to effectively communicate on the telephone while entering data on computer
Willing to work 1-2 Saturdays per month
Lifting, bending, pushing, pulling of 50lbs (-)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Weekend availability
COVID-19 considerations:
Currently there are no requirements for employees.
Ability to commute/relocate:
Puyallup, WA 98372: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Summary
This full-time, Customer Support role interacts with customers to provide information in response to inquiries about products and services. Each day you will be responsible for general day to day activities in design, ordering and tracking samples, and daily store operations. Excellent communication abilities and data entry skills are essential for candidates.
Our Customers' First Impression & Experience
Our Customer Support person will be the first position that interacts with a customer. They will provide information in response to inquiries about products and services and to direct concerns to appropriate individual. They are responsible for delivering a best in class, customer experience.
We provide on-the-job training to learn about the company's policies and procedures as well as product knowledge training on products and services. This combined with the CSR's ability to be positive, patient, and professional will support our mission and values as a company and as a team.
Our Stance on Customer Loyalty
We foster an environment that is welcoming, inclusive and respectful for customers, vendors, employees, our community, and ourselves. Each team member has a specific role to play, and we will all be kind, attentive, and service oriented. We will maintain focused on our customers' needs, building trust at every interaction.
Daily Tasks
Greeting customers in-person, on the phone, system text or email
Maintain areas of showroom, to ensure it is clean, shop-able, and safe
Providing introductory information to new customers
Determining the quickest, most effective ways to answer a client's or customer's questions
Performing research on products, educate and inform customers with design trends and assist with selection appointments
Managing sample check-out system, ordering, and tracking samples for sales team
Light Housekeeping: sanitize, re-stock supplies, assist with overall upkeep of showroom and warehouse
Informing customers about additional products or services (carpet cleaning, referral partners)
Printing invoices and collecting payments
Directing and Informing customers
Escalating queries and concerns to sales team and management as needed
Maintaining online accounts (Yelp, Abbey, Podium, Houzz)
Utilizing CRM (Customer Relationship Management) software to maintain customer data/records/price lists
Other duties assigned
Essential Skills
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Attentiveness and patience
Ability to find the positive in any situation
Understanding of a range of styles and design elements
Excellent communication and people skills
Creativity and attention to detail
Well-organized, reliable, and self-motivated are musts
Working knowledge of Microsoft Office including Excel
Qualifications
At least 1 year of customer service in a retail setting
High school diploma or equivalent
Demonstrated ability to prioritize tasks and manage time efficiently
Ability and desire to work as a team player- we are a family-owned business, and our employees enjoy working together and looking out for each other
Must have the ability to read, write, speak, and understand English plus have adequate hearing and visual acuity
Keep up to date on the wide selection of products we have to offer along with the benefits and warranties
Must be able to effectively communicate on the telephone while entering data on computer
Willing to work 1-2 Saturdays per month
Lifting, bending, pushing, pulling of 50lbs (-)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Weekend availability
COVID-19 considerations:
Currently there are no requirements for employees.
Ability to commute/relocate:
Puyallup, WA 98372: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
Abbey Carpet and Floor of Puyallup
Washington, Puyallup - 98372- Agency