Customer Service Representative - VCA Lakeside Animal HospitalPermanent
Nevada, Reno - 89501Job Simplification
The announced job offer is made public by the firm: VCA Animal Hospitals and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Reno, in the country US - at this current ZipCode: 89501
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Job Overview
VCA Lakeside Animal Hospital is seeking an experienced Client Service Representative to join our small animal practice in Reno, Nevada.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their companions.
Job Description
As the first impression of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impact our business.
Skills and Qualifications
VCA Lakeside Animal Hospital's Client Service Representatives come from a wide variety of professional backgrounds: careers in medical and healthcare fields, retail, hospitality, restaurant service, sales, management, administrative assisting, and call centers. Yet they all share a common passion .the satisfaction that comes from providing an outstanding client experience with a love of animals.
The successful CSR candidate will share VCA's commitment to delivering the highest quality patient care with exceptional client service. He/she will bring a positive attitude, a service orientation, and high energy along with:
At least one year of proven past experience helping customers.
High School Diploma/GED or equivalent.
Excellent listening and communication skills.
Compassion for animals and their guardians.
Proven decision making skills to choose the most appropriate course of action.
The ability to integrate new information into problem solving.
Proficiency in Microsoft Office.
Willingness to work non-traditional hours, including nights, weekends and holidays with a possible rotating schedule.
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Duties and Responsibilities
The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with customers impacts revenue, repeat visits, and satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, and Regional Directors. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls/texts for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
Managing electronic medical records, reports and correspondence.
Daily hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
The practice is fast-paced and the ability to multi-task is appreciated. Add a positive attitude, team player and go-getter mindset, then we want to talk to you!
Job Location: Reno, Nevada, United States
Position Type: Full-Time/Regular
Compensation: $15-$18/hour
Thank you for considering a position in animal welfare!
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their companions.
Job Description
As the first impression of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impact our business.
Skills and Qualifications
VCA Lakeside Animal Hospital's Client Service Representatives come from a wide variety of professional backgrounds: careers in medical and healthcare fields, retail, hospitality, restaurant service, sales, management, administrative assisting, and call centers. Yet they all share a common passion .the satisfaction that comes from providing an outstanding client experience with a love of animals.
The successful CSR candidate will share VCA's commitment to delivering the highest quality patient care with exceptional client service. He/she will bring a positive attitude, a service orientation, and high energy along with:
At least one year of proven past experience helping customers.
High School Diploma/GED or equivalent.
Excellent listening and communication skills.
Compassion for animals and their guardians.
Proven decision making skills to choose the most appropriate course of action.
The ability to integrate new information into problem solving.
Proficiency in Microsoft Office.
Willingness to work non-traditional hours, including nights, weekends and holidays with a possible rotating schedule.
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Duties and Responsibilities
The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with customers impacts revenue, repeat visits, and satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, and Regional Directors. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls/texts for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
Managing electronic medical records, reports and correspondence.
Daily hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
The practice is fast-paced and the ability to multi-task is appreciated. Add a positive attitude, team player and go-getter mindset, then we want to talk to you!
Job Location: Reno, Nevada, United States
Position Type: Full-Time/Regular
Compensation: $15-$18/hour
Thank you for considering a position in animal welfare!
Employer Overview
VCA Animal Hospitals
Nevada, Reno - 89501- Agency