Customer Service RepresentativePermanent
Texas, Houston - 77299Job Simplification
The announced job offer is made public by the firm: BIC Recruiting and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Houston, in the country US - at this current ZipCode: 77299
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Job Overview
JOB SUMMARY:
The Inside Sales & Rental Representative communicates directly with prospective clients and existing customers to qualify and process inbound requests for quotes and orders. The employee must represent and promote products and services during each business opportunity with a solution based approach. The representative is responsible for providing quotes and order processing from the point of order entry to shipment and billing preparation. The representative will be cross trained on sales, project, and administrative duties and perform any or all such duties with exceptional customer service.
JOB DUTIES AND RESPONSIBILITES:
Evaluate and respond to inbound requests for quotes via phone calls, emails, Outside Sales Reps, Marketing, or any other lead generation source.
Follow SOPs and other guidelines regarding formal quote requirements, as well as sales and rental order processes
Coordinate sales or rental order fulfillment of inventoried and manufactured parts in accordance with customers specifications.
Assist customer with product selection and customized manufactured goods for specific uses
Create transportation documentation and scheduling of logistics for order deliveries
Build and maintain relationships with prospects and customers
Enter required information into companys ERPs, CRM, and other technological systems
Collaborate with Outside Sales team to understand customer requirements, to promote the sale of company products, and to provide sales support
Ensure orders are processed within necessary timeframes, coordinating necessary processes with all relevant department
Initiate quality and accounting related processes through completion of proper documentation, such as Corrective Action Reports, RMAs, Credit or Refund Approvals, etc.
Initiate sales calls on marketing in-bound leads and follow-up on pending quotes to increase sales conversions
Resolve customer issues and concerns with a helpful attitude
Perform clerical tasks such as scanning, filing, and organizing documents, as needed
Act as company liaison on rotating schedule to coordinate after hours and holiday operations
Source material or other goods for order fulfillment to assist Purchasing Department, as needed
Participate in cross training and perform functions of sales, projects, and administrative duties.
QUALIFICATIONS:
Skills
General knowledge of PC related skills, including MS Word, Excel, PowerPoint, as well as ERP and CRM systems
Excellent written and oral communication skills
Exceptional customer service skills
It is expected that the successful applicant will rapidly build knowledge of the products company manufactures, sells and/or rents.
Conflict Resolution and Problem Solving skills
Organizational skills
Must be able to be work effectively in a fast paced environment
Work Experience
2 plus years working in an office environment in a customer service and/or sales role, preferably in a manufacturing environment or company with the same or similar product lines.
Physical Requirements
Must be able to communicate clearly and effectively, capable of listening intently; visual acuity to process paperwork. Must be able to sit at a desk for long periods of time.
The Inside Sales & Rental Representative communicates directly with prospective clients and existing customers to qualify and process inbound requests for quotes and orders. The employee must represent and promote products and services during each business opportunity with a solution based approach. The representative is responsible for providing quotes and order processing from the point of order entry to shipment and billing preparation. The representative will be cross trained on sales, project, and administrative duties and perform any or all such duties with exceptional customer service.
JOB DUTIES AND RESPONSIBILITES:
Evaluate and respond to inbound requests for quotes via phone calls, emails, Outside Sales Reps, Marketing, or any other lead generation source.
Follow SOPs and other guidelines regarding formal quote requirements, as well as sales and rental order processes
Coordinate sales or rental order fulfillment of inventoried and manufactured parts in accordance with customers specifications.
Assist customer with product selection and customized manufactured goods for specific uses
Create transportation documentation and scheduling of logistics for order deliveries
Build and maintain relationships with prospects and customers
Enter required information into companys ERPs, CRM, and other technological systems
Collaborate with Outside Sales team to understand customer requirements, to promote the sale of company products, and to provide sales support
Ensure orders are processed within necessary timeframes, coordinating necessary processes with all relevant department
Initiate quality and accounting related processes through completion of proper documentation, such as Corrective Action Reports, RMAs, Credit or Refund Approvals, etc.
Initiate sales calls on marketing in-bound leads and follow-up on pending quotes to increase sales conversions
Resolve customer issues and concerns with a helpful attitude
Perform clerical tasks such as scanning, filing, and organizing documents, as needed
Act as company liaison on rotating schedule to coordinate after hours and holiday operations
Source material or other goods for order fulfillment to assist Purchasing Department, as needed
Participate in cross training and perform functions of sales, projects, and administrative duties.
QUALIFICATIONS:
Skills
General knowledge of PC related skills, including MS Word, Excel, PowerPoint, as well as ERP and CRM systems
Excellent written and oral communication skills
Exceptional customer service skills
It is expected that the successful applicant will rapidly build knowledge of the products company manufactures, sells and/or rents.
Conflict Resolution and Problem Solving skills
Organizational skills
Must be able to be work effectively in a fast paced environment
Work Experience
2 plus years working in an office environment in a customer service and/or sales role, preferably in a manufacturing environment or company with the same or similar product lines.
Physical Requirements
Must be able to communicate clearly and effectively, capable of listening intently; visual acuity to process paperwork. Must be able to sit at a desk for long periods of time.
Employer Overview
BIC Recruiting
Texas, Houston - 77299- Not Specified