Customer Service Representative (Product Support Specialist)Permanent
Georgia, Atlanta - 30342Job Simplification
The announced job offer is made public by the firm: Hexaware Technologies and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30342
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Job Overview
Job Description:
Support inbound and outbound calls for customers experiencing unusual and unique product issues using existing guidelines, and standardized tools.
Maintain a deep understanding of diabetes disease, and latest product support troubleshooting techniques and resource tools.
Provide technical support to our customers who use our cloud service applications.
Utilize critical thinking to determine the best possible solution for the customer's issue.
Actively listen to the customer complaints or concerns and work to resolve their issues.
Document all customer communications in the CRM based on SOPs to meet FDA regulations.
Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management.
Provide best in class customer experience through building a relationship with each customer interaction.
Demonstrate customer relations skills and maintain a positive company image during all interactions.
Transfer customers to the appropriate department as required by SOPs.
Candidate Requirements
Must be at least 18 years of age or older
Must possess minimum High School Diploma or equivalent
Must be able to type 34 WPM
Must have 1-year experience in Customer Service
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Atlanta, GA 30342: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Support inbound and outbound calls for customers experiencing unusual and unique product issues using existing guidelines, and standardized tools.
Maintain a deep understanding of diabetes disease, and latest product support troubleshooting techniques and resource tools.
Provide technical support to our customers who use our cloud service applications.
Utilize critical thinking to determine the best possible solution for the customer's issue.
Actively listen to the customer complaints or concerns and work to resolve their issues.
Document all customer communications in the CRM based on SOPs to meet FDA regulations.
Meet or exceed key performance and productivity such as quality, courtesy, expertise, call documentation, schedule adherence and other metrics as defined by management.
Provide best in class customer experience through building a relationship with each customer interaction.
Demonstrate customer relations skills and maintain a positive company image during all interactions.
Transfer customers to the appropriate department as required by SOPs.
Candidate Requirements
Must be at least 18 years of age or older
Must possess minimum High School Diploma or equivalent
Must be able to type 34 WPM
Must have 1-year experience in Customer Service
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Atlanta, GA 30342: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
Hexaware Technologies
Georgia, Atlanta - 30342- Agency