Customer Service Representative (Part Time) $500 Sign On BonusPermanent
Missouri, Saint Louis - 63141Job Simplification
The announced job offer is made public by the firm: Commerce Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Saint Louis, in the country US - at this current ZipCode: 63141
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.
Pay Range: $17.00-$21.00 per hour based on relevant experience, skills, and competencies
How we'll support you:
Training and one-on-one coaching from our Leadership team who is invested in your success.
Ongoing professional development to deepen your skills.
Building your career through our defined career path or by exploring new opportunities.
Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.
Growing your network to maximize your professional and personal development through our employee resource groups.
What we offer:
Benefits-Medical, Vision, Health Savings and Flexible Spending Accounts
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
Shift differential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4-6 weeks (must be able to attend)
Essential Functions
Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned
Work Schedule:
Work Schedule is between 9:00am - 8:00pm or 12:00pm - 12:00am Monday-Friday and every other Saturday; average scheduled weekly hours is 32.
All 2nd Shift employees receive a 10% shift differential
Knowledge, Skills & Abilities Required
Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High school diploma or GED or equivalent combination of education and experience required
1+ year related customer service experience preferred
The Customer Care Associate is eligible for a $500 sign-on bonus with an initial payment of $300 as of start date and $200 to be paid after 3 months of service; on applications received before December 31, 2022
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Part time
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.
Pay Range: $17.00-$21.00 per hour based on relevant experience, skills, and competencies
How we'll support you:
Training and one-on-one coaching from our Leadership team who is invested in your success.
Ongoing professional development to deepen your skills.
Building your career through our defined career path or by exploring new opportunities.
Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.
Growing your network to maximize your professional and personal development through our employee resource groups.
What we offer:
Benefits-Medical, Vision, Health Savings and Flexible Spending Accounts
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
Shift differential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4-6 weeks (must be able to attend)
Essential Functions
Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned
Work Schedule:
Work Schedule is between 9:00am - 8:00pm or 12:00pm - 12:00am Monday-Friday and every other Saturday; average scheduled weekly hours is 32.
All 2nd Shift employees receive a 10% shift differential
Knowledge, Skills & Abilities Required
Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High school diploma or GED or equivalent combination of education and experience required
1+ year related customer service experience preferred
The Customer Care Associate is eligible for a $500 sign-on bonus with an initial payment of $300 as of start date and $200 to be paid after 3 months of service; on applications received before December 31, 2022
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Part time
Employer Overview
Commerce Bank
Missouri, Saint Louis - 63141- Agency