Customer Service Representative - onsitePermanent
Illinois, Decatur - 62523Job Simplification
The announced job offer is made public by the firm: Tate & Lyle and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Decatur, in the country US - at this current ZipCode: 62523
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company's strategy forward as a valued added supplier.
Responsibilities/Duties
Serve as first point of contact for the customers when processing orders and requests
Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
Processes customer complaints, returns, and invoices in a timely manner
Responds to customer requests for product information and samples
Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
Manages ongoing contracts and request quotes or new contracts as needed
Verifies contract pricing in CRM is accurate to ensure correct invoicing
Resolves customer payment discrepancies
Obtains required approvals to issue customer credits as needed
Tracks shipments for customers and provides assistance in expediting
Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
Manages consignment process for approved customers, questioning any discrepancies in inventory
Manages daily open order reports, blocked deliveries and billing block reports
Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
Submits required forms to GSS to create, change, or correct master data as directed by the customer
Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
Assesses and escalates any urgent issues to sales and management as appropriate
Provides training and mentoring for Customer Service Coordinators as needed
Requirements
Strong verbal and written communication skills
Ability to work in a fast paced team environment
Excellent computer skills
Detail oriented with a high level of accuracy
Ability to problem solve and provide solutions
Decision making capabilities in fast paced, ever changing environment
Organized and ability to multitask
Continuous improvement mindset
Ability to work on call on a rotating basis
Preferred Experience
Bachelor's Degree, preferably in Business related field
5-7+ years of experience in customer service or related field
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Responsibilities/Duties
Serve as first point of contact for the customers when processing orders and requests
Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
Processes customer complaints, returns, and invoices in a timely manner
Responds to customer requests for product information and samples
Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
Manages ongoing contracts and request quotes or new contracts as needed
Verifies contract pricing in CRM is accurate to ensure correct invoicing
Resolves customer payment discrepancies
Obtains required approvals to issue customer credits as needed
Tracks shipments for customers and provides assistance in expediting
Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
Manages consignment process for approved customers, questioning any discrepancies in inventory
Manages daily open order reports, blocked deliveries and billing block reports
Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
Submits required forms to GSS to create, change, or correct master data as directed by the customer
Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
Assesses and escalates any urgent issues to sales and management as appropriate
Provides training and mentoring for Customer Service Coordinators as needed
Requirements
Strong verbal and written communication skills
Ability to work in a fast paced team environment
Excellent computer skills
Detail oriented with a high level of accuracy
Ability to problem solve and provide solutions
Decision making capabilities in fast paced, ever changing environment
Organized and ability to multitask
Continuous improvement mindset
Ability to work on call on a rotating basis
Preferred Experience
Bachelor's Degree, preferably in Business related field
5-7+ years of experience in customer service or related field
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Employer Overview
Tate & Lyle
Illinois, Decatur - 62523- Agency