Customer Service Representative ( Onsite )Permanent
Georgia, Hampton - 30228Job Simplification
The announced job offer is made public by the firm: Workforce Unlimited and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Hampton, in the country US - at this current ZipCode: 30228
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Position Title: Service Delivery Consultant - Customer Service Care Coordinator Position Description/Position Summary: The Customer Service Care Coordinator is responsible for providing compassionate customer service and issue resolution to our members. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This role is responsible for the coordination of member navigation plans with health plan clinical and non-clinical staff supporting members enrolled in DSNP benefits including members, or families with members, identified as having a complex illness.
Position responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
Respond to and own consumer inquiries and issues
Conduct proactive research on assigned member accounts to identify service issues
Identify gaps in processes and work closely with other departments for process improvement
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
Qualifications
This is high volume, customer service environment. You'll need to be efficient, productive, and thorough in dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Training Description100% onsite training - 5 weeks of training DetailsTraining
This is an onsite training that is led by a live instructor. The training is comprised of 5 weeks of instructor-led training and 5-days of nesting which requires trainees to take calls. While in training, agents must take mock calls and certify to advance to production.
- Training Dates: TBD
Training Hours: 9:00am - 5:30pm /EST Monday - Friday (30-minute lunch)
- Nesting dates: TBD
Nesting Hours: 9:00an - 5:30 pm EST Monday - Friday (30-minute lunch)
- Production date: TBD
- Candidate must have open availability to work an 8-hour shift Monday-Sunday from 7 am to 11 pm EST
- Candidates must be flexible to return to work upon request i.e., client mandate, performance, or technical challenges.
Production Start Date: TBD
Production Location: 100% Onsite
Production Schedule Availability7:00am - 11:00 pm EST 7 days a week 8-hour shifts starting as early as 7 am or as late as 3 pm including weekend production
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Monday to Friday
Weekend availability
Application Question(s):
This position requires to be 100% onsite for training and normal working hours. This is not a remote position. Are you ok with this?
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: One location
Position responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
Respond to and own consumer inquiries and issues
Conduct proactive research on assigned member accounts to identify service issues
Identify gaps in processes and work closely with other departments for process improvement
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
Qualifications
This is high volume, customer service environment. You'll need to be efficient, productive, and thorough in dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Training Description100% onsite training - 5 weeks of training DetailsTraining
This is an onsite training that is led by a live instructor. The training is comprised of 5 weeks of instructor-led training and 5-days of nesting which requires trainees to take calls. While in training, agents must take mock calls and certify to advance to production.
- Training Dates: TBD
Training Hours: 9:00am - 5:30pm /EST Monday - Friday (30-minute lunch)
- Nesting dates: TBD
Nesting Hours: 9:00an - 5:30 pm EST Monday - Friday (30-minute lunch)
- Production date: TBD
- Candidate must have open availability to work an 8-hour shift Monday-Sunday from 7 am to 11 pm EST
- Candidates must be flexible to return to work upon request i.e., client mandate, performance, or technical challenges.
Production Start Date: TBD
Production Location: 100% Onsite
Production Schedule Availability7:00am - 11:00 pm EST 7 days a week 8-hour shifts starting as early as 7 am or as late as 3 pm including weekend production
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Monday to Friday
Weekend availability
Application Question(s):
This position requires to be 100% onsite for training and normal working hours. This is not a remote position. Are you ok with this?
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Work Location: One location
Employer Overview
Workforce Unlimited
Georgia, Hampton - 30228- Agency