Customer Service RepresentativePermanent
Ohio, Cleveland - 44128Job Simplification
The announced job offer is made public by the firm: Monarch Steel Company, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Cleveland, in the country US - at this current ZipCode: 44128
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We offer a competitive benefit package and the opportunity to work in a drug-free and safe work environment.
Benefits include:
401(k)
Retirement plan
Health Insurance
Dental Insurance
Vision Insurance
25k Company Paid Life AD&D Insurance
Life insurance
Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
Referral Bonus Program
Paid time off
Holiday Pay
Bonus Pay
POSITION SUMMARY
With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Embraces the 1 T.E.A.M culture.
Effectively communicate with Account Executives, Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
Manage customer requirements using PRP system for PO blanket release driven accounts.
Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
Responsible for generation and distribution of reports
Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
Manage and complete new quotes and re-quotes as requested from Account Executive.
Other responsibilities and duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
Strong organization, planning, and multi-tasking, time management and prioritizing skills.
Willingness to learn and ask questions as needed.
EDUCATION REQUIREMENTS
High School Diploma or GED required
Associates or bachelor's degree in related field, preferred.
One to three years of previous customer service experience
Related industry knowledge, a plus.
NOTE
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
License/Certification:
Driver's License (Preferred)
Work Location: One location
Benefits include:
401(k)
Retirement plan
Health Insurance
Dental Insurance
Vision Insurance
25k Company Paid Life AD&D Insurance
Life insurance
Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
Referral Bonus Program
Paid time off
Holiday Pay
Bonus Pay
POSITION SUMMARY
With direction, the Customer Service Representative serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. Other responsibilities include responding to inquiries about products and services from customers, Account Executives, Inside Sales Representatives and other sources as situations arise. The incumbent will have direct responsibility for several accounts within the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Embraces the 1 T.E.A.M culture.
Effectively communicate with Account Executives, Sales Representatives, customers and vendors (as requested) to establish and maintain strong professional relationships to increase sales.
Investigate and resolve customer complaints/needs as they arise and in a consistent manner.
Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
Manage customer requirements using PRP system for PO blanket release driven accounts.
Stay up to date with market trends, including monitoring market conditions and competitors' services, prices, and sales.
Responsible for generation and distribution of reports
Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
Manage and complete new quotes and re-quotes as requested from Account Executive.
Other responsibilities and duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Independent problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Strong verbal and written communication in order to provide information to co-workers and customers by telephone, in written form, e-mail, or in person.
Ability to develop and/or create new relationships, continued ability to communicate understanding and empathy during difficult situations as they arise.
Strong organization, planning, and multi-tasking, time management and prioritizing skills.
Willingness to learn and ask questions as needed.
EDUCATION REQUIREMENTS
High School Diploma or GED required
Associates or bachelor's degree in related field, preferred.
One to three years of previous customer service experience
Related industry knowledge, a plus.
NOTE
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
License/Certification:
Driver's License (Preferred)
Work Location: One location
Employer Overview
Monarch Steel Company, Inc
Ohio, Cleveland - 44128- Agency