Customer Service Representative - Not Specified, Not Specified

Customer Service RepresentativePermanent

Not Specified, Not Specified -
  • Applications 0
  • Post Date: 2022-10-22
  • Views 527
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Newtek Business Services Corp.
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Newtek Business Services Corp. and it was included in jobs list the date of: 2022-10-22 in the website

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Job Overview

Newtek (NASDAQ: NEWT) offers a competitive salary, commission, and a performance-based bonus program. We provide employees with an excellent comprehensive benefits package including medical, dental, vision, supplemental benefits, and a 401(k) plan with an employer match. On-going training includes sales techniques, product knowledge, industry updates, and competitive landscape to support your career growth.

Position Summary: As an Inbound/Outbound Customer Service Representative, the responsibilities will include outbound dialing and promoting general information that pertains to Newtek's business products and current campaigns! Utilizing our internal system as a guide for following up on incoming leads as well as acting as a direct bridge between the client and the Business Service Specialist. In addition, you will direct and control the flow of all incoming calls, gathering basic contact information whenever possible and assigning clients to the appropriate specialist.

Duties and Responsibilities : (other duties may be assigned, or duties modified as needed)

Answer incoming phone calls for all Newtek offices and divisions as applicable, direct calls to appropriate department
Conduct outbound and receive inbound calls to/or from potential customers/referral sources
Interact with customers by way of telephone, email, or in person in a professional manner
Provide outstanding professional customer service
Use Newtracker (internal system) to enter client information and assign to appropriate department with regard to distributing workload evenly
Provide direct bridge to alliance partner call center, as well as Newtek division teams
Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues
If an opportunity presents itself, cross sell other Newtek services to a new or existing customer with the belief that you are creating a partnership and serving the customer by introducing them to additional products or services that assist the business owner in increasing sales, reducing expenses and minimizing risk
Provide timely and accurate status of assigned referrals to Management
Maintain strong knowledge base of all Newtek business units as they relate to Lending, Payroll, Merchant Processing, Insurance, and Technology

Knowledge, Skills and Abilities:

Computer literate: Proficient with Microsoft Office products such as Work, Excel and Outlook
Strong listening, verbal, and written communication skills are essential
Excellent attention to detail, follow up, and problem solving ability
Excellent work ethic and ability to work flexible hours and days (Including Holidays)
Ability to adapt to a rapidly changing work environment
2-3 years phone experience
Ability to handle large volumes of incoming and outbound calls daily
Self-motivating and great team work attitude
Ability to quickly learn about company products or services
Ability to meet deadlines and plan accordingly

Newtek is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

Job Type: Full-time

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
8 hour shift
Supplemental pay types:
Bonus pay

Work Location: Remote
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Employer Overview

Newtek Business Services Corp.

Not Specified, Not Specified -
  • Agency