Customer Service Representative (North Charleston)Permanent
South Carolina, North Charleston - 29405Job Simplification
The announced job offer is made public by the firm: Telus International and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of South Carolina at the city North Charleston, in the country US - at this current ZipCode: 29405
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Description and Requirements
Position Overview:
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
What you'll be doing:
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
What you bring:
TELUS Values
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Required Language(s)English
Position Overview:
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
What you'll be doing:
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
What you bring:
- 1+ years of interactive customer service experience providing customer issue resolution
- Minimum typing speed of 35 WPM with excellent spelling and grammar
- Very customer service focused, able to deal with customers in a friendly and polite manner
- Passionate about customer service and being an advocate for our customers
- Strong analytical, problem-solving, and troubleshooting skills
- An effective team player who can also work independently
- Comfortable working in a fast-paced environment and able to adapt to change efficiently
- Proven ability to deal with problems and solve them effectively
- Excellent written and spoken English language communication skills
- Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
- Professional phone demeanor
- Flexibility to work any day/any shift as needed within the hours of operation
- High school diploma or equivalent
TELUS Values
- TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints. CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Required Language(s)English
Employer Overview
Telus International
South Carolina, North Charleston - 29405- Agency