Customer Service RepresentativePermanent
North Carolina, Greenville - 27834Job Simplification
The announced job offer is made public by the firm: Focus Services and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of North Carolina at the city Greenville, in the country US - at this current ZipCode: 27834
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
$14.00 per hour! Apply to get into a Training class today!
Looking for people who can work 2-11 PM after training.
Position Title: Customer Service Representative
_ Position Overview: _
This is an exciting opportunity to join Focus Services Customer Service team. Core job responsibilities include resolving customer inquiries related to their overall bill and general questions around products and services. Additionally, ideal candidates will be responsible for creating accurate interaction notes within the call dispositioning system.
_ Position Specific Expectations: _
Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one-time charges and/or recurring monthly fees.
Identify and recommend additional products and services that will enhance the overall customer experience.
Multitask between multiple tools and systems (knowledge base, billing system, desktop tools). Leverage information gathered from various systems to resolve customer issues and/or inquires.
Demonstrate awareness of company policies and procedures, utilize sound judgment, and remain within scope of support.
Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
Demonstrates the ability and takes ownership to achieve established goals and performance metrics.
Comfortable adapting to policy and/or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
Interacts with customers via telephone
o Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time.
Qualifications
High School Diploma or equivalent
Proficient in Microsoft Windows
Technical aptitude as it pertains to navigating multiple windows of information
At minimum, one year of customer service experience
Strong typing and oral communication skills
Regular and prompt attendance during training and scheduled shifts
Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Free company activities for you and your family
Laid back dress code
Paid training
Performance Bonus
Go ahead and apply, we know you want to! ;-)
Check us out at to learn more about our company history, culture, and values!
Apply directly at
Focus Services provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Night shift
Weekend availability
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Greenville, NC 27834: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Have you worked for Focus Services before?
Do you have prior computer experience from hobby level gamer, to an educational background in IT support, or prior work experience including call center service that involved tech troubleshooting via phone? Yes or No and please provide length of time.
Please provide your personal email so we may contact you.
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location
Looking for people who can work 2-11 PM after training.
Position Title: Customer Service Representative
_ Position Overview: _
This is an exciting opportunity to join Focus Services Customer Service team. Core job responsibilities include resolving customer inquiries related to their overall bill and general questions around products and services. Additionally, ideal candidates will be responsible for creating accurate interaction notes within the call dispositioning system.
_ Position Specific Expectations: _
Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one-time charges and/or recurring monthly fees.
Identify and recommend additional products and services that will enhance the overall customer experience.
Multitask between multiple tools and systems (knowledge base, billing system, desktop tools). Leverage information gathered from various systems to resolve customer issues and/or inquires.
Demonstrate awareness of company policies and procedures, utilize sound judgment, and remain within scope of support.
Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
Demonstrates the ability and takes ownership to achieve established goals and performance metrics.
Comfortable adapting to policy and/or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
Interacts with customers via telephone
o Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time.
Qualifications
High School Diploma or equivalent
Proficient in Microsoft Windows
Technical aptitude as it pertains to navigating multiple windows of information
At minimum, one year of customer service experience
Strong typing and oral communication skills
Regular and prompt attendance during training and scheduled shifts
Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Free company activities for you and your family
Laid back dress code
Paid training
Performance Bonus
Go ahead and apply, we know you want to! ;-)
Check us out at to learn more about our company history, culture, and values!
Apply directly at
Focus Services provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Night shift
Weekend availability
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Greenville, NC 27834: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Have you worked for Focus Services before?
Do you have prior computer experience from hobby level gamer, to an educational background in IT support, or prior work experience including call center service that involved tech troubleshooting via phone? Yes or No and please provide length of time.
Please provide your personal email so we may contact you.
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
Focus Services
North Carolina, Greenville - 27834- Agency