Customer Service RepresentativePermanent
New York, Rochester - 14624Job Simplification
The announced job offer is made public by the firm: Transcat and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Rochester, in the country US - at this current ZipCode: 14624
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Representative
Job Locations US-NY-Rochester
Overview
The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items - but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.
Responsibilities
Essential Duties and Responsibilities
Control service workflow so that customer's commitments are met and up to date job status is accurately documented at all times
This is a fast-paced position driven on turnaround and response time to customers
Drive high quality customer deliverables and post sales customer functions relating to calibration service support
Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
Work in accordance with company policies and procedures and generally accepted business and technical standards
Safeguard Company and customer equipment, material and information learned in execution of duties
Primary Objectives:
Controls order processing workflow in multiple business systems
Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc.
Relay general technical information to customers
Generate purchase orders for parts and services as needed
Maintain accurate, complete, and up-to-date department files and records on a timely basis
Coordinate daily driver pickup/delivery schedule
Actively support the company mission, goals, programs, and policies
Monitor and drive workflow and administrative turn times
Additional Responsibilities
Process units into the calibration lab software so that customer commitments are met
Prepare customer paperwork for shipments as required
Assist in shipping/receiving and TMS processing as required
Backup for onsite coordination
Other duties as assigned
Qualifications
Required Knowledge, Skills and Abilities:
Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Must be detail oriented
Education and Experience:
Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Equal Opportunity and Non-Discrimination
Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.
We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Rochester, NY 14624: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
direct, client facing: 2 years (Preferred)
scheduling/coordination: 2 years (Preferred)
Laboratory: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Work Location: One location
Job Locations US-NY-Rochester
Overview
The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items - but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.
Responsibilities
Essential Duties and Responsibilities
Control service workflow so that customer's commitments are met and up to date job status is accurately documented at all times
This is a fast-paced position driven on turnaround and response time to customers
Drive high quality customer deliverables and post sales customer functions relating to calibration service support
Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
Work in accordance with company policies and procedures and generally accepted business and technical standards
Safeguard Company and customer equipment, material and information learned in execution of duties
Primary Objectives:
Controls order processing workflow in multiple business systems
Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
Answer customer questions regarding billings, delivery, ship dates, etc.
Relay general technical information to customers
Generate purchase orders for parts and services as needed
Maintain accurate, complete, and up-to-date department files and records on a timely basis
Coordinate daily driver pickup/delivery schedule
Actively support the company mission, goals, programs, and policies
Monitor and drive workflow and administrative turn times
Additional Responsibilities
Process units into the calibration lab software so that customer commitments are met
Prepare customer paperwork for shipments as required
Assist in shipping/receiving and TMS processing as required
Backup for onsite coordination
Other duties as assigned
Qualifications
Required Knowledge, Skills and Abilities:
Excellent verbal and written skills
Must be able to work with others
Must be able to multitask
Must be detail oriented
Education and Experience:
Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.
Equal Opportunity and Non-Discrimination
Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.
We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Rochester, NY 14624: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
direct, client facing: 2 years (Preferred)
scheduling/coordination: 2 years (Preferred)
Laboratory: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Work Location: One location
Employer Overview
Transcat
New York, Rochester - 14624- Agency