Customer Service RepresentativePermanent
New York, New York - 10281Job Simplification
The announced job offer is made public by the firm: Institute of Culinary Education (ICE) and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city New York, in the country US - at this current ZipCode: 10281
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
JOB TITLE: Customer Service Representative
REPORTS TO: Guest Relations Manager
_ POSITION SUMMARY: _
The Customer Service Representative for the Institute of Culinary Education will be responsible for providing day-to-day support to students and guests to ensure each receives an outstanding client/guest experience.
_SPECIFIC JOB RESPONSIBILITIES: _
Act as receptionist and first line of contact; greeting incoming public in a professional and friendly manner
Check-in the recreational class participants and distribute recipe packets as guests arrive
Escort guests who are attending private events to appropriate classrooms or kitchens
Address client complaints and concerns, and facilitate satisfactory resolution
Explain in detail each offered recreational class in a courteous and engaging manner
Promote new classes to callers and encourage their joining the mailing list
Maintain waitlists for full classes and customer accounts
Actively sell ICE gift cards and merchandise such as cookbooks, knives, aprons, etc.
_ Administrative: _
Create and maintain recipe packets for recreational classes and special events
Prepare reports tracking and monitoring sales, inventory, etc., for management team
Act as a liaison between career students and their advisors
Provide logistical and administrative support to other departments to help facilitate events held at the facility
Manage student registrations for Recreational classes in person and via telephone
_EXPERIENCE AND EDUCATIONAL REQUIREMENTS: _
Minimum of one (1) year related experience in a high-volume customer service in a food service or hospitality environment
Proven ability to manage a high call volume with accuracy and efficiency
Proficient in the Microsoft Suite including Outlook, PowerPoint, Word and Excel
Demonstrated successful performance in managing all interactions with a sense of calm, patience, engaging and outgoing demeanor
Must possess a strong sense of urgency and attention to detail
_ EXPERIENCE AND EDUCATIONAL REQUIREMENTS: (continued) _
Excellent written and verbal communication skills
Strong presentation and interpersonal skills
Ability to work independently and within a team
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to interact in a collaborative manner departments and teams
Strong basic math skills; critical thinking and problem solving skills
Able to work some evenings and most weekends
A strong interest in food and cooking preferred
About ICE:
The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America's leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2019, USAToday ranked ICE the " culinary school in America". The foundation of ICE is its career training programs in Culinary Arts, Restaurant Management and Hotel Management. In addition to our career programs, ICE NYC offers a vast menu of recreational courses for the public, and a highly developed special events division. In 2018, ICE opened a branch campus in Pasadena, CA and acquired the assets of the Natural Gourmet Institute through a licensing agreement. In 2020 ICE acquired the assets of the French Culinary Institute also through a licensing agreement.
Best of all, eligible employees of ICE may attend any one of our Career training programs tuition free.
For more information about ICE, please visit our website at ice.edu or connect with on Facebook, Twitter and Instagram. Watch our videos on YouTube at:
The Institute of Culinary Education is an equal opportunity employer.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
New York, NY 10281: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
REPORTS TO: Guest Relations Manager
_ POSITION SUMMARY: _
The Customer Service Representative for the Institute of Culinary Education will be responsible for providing day-to-day support to students and guests to ensure each receives an outstanding client/guest experience.
_SPECIFIC JOB RESPONSIBILITIES: _
Act as receptionist and first line of contact; greeting incoming public in a professional and friendly manner
Check-in the recreational class participants and distribute recipe packets as guests arrive
Escort guests who are attending private events to appropriate classrooms or kitchens
Address client complaints and concerns, and facilitate satisfactory resolution
Explain in detail each offered recreational class in a courteous and engaging manner
Promote new classes to callers and encourage their joining the mailing list
Maintain waitlists for full classes and customer accounts
Actively sell ICE gift cards and merchandise such as cookbooks, knives, aprons, etc.
_ Administrative: _
Create and maintain recipe packets for recreational classes and special events
Prepare reports tracking and monitoring sales, inventory, etc., for management team
Act as a liaison between career students and their advisors
Provide logistical and administrative support to other departments to help facilitate events held at the facility
Manage student registrations for Recreational classes in person and via telephone
_EXPERIENCE AND EDUCATIONAL REQUIREMENTS: _
Minimum of one (1) year related experience in a high-volume customer service in a food service or hospitality environment
Proven ability to manage a high call volume with accuracy and efficiency
Proficient in the Microsoft Suite including Outlook, PowerPoint, Word and Excel
Demonstrated successful performance in managing all interactions with a sense of calm, patience, engaging and outgoing demeanor
Must possess a strong sense of urgency and attention to detail
_ EXPERIENCE AND EDUCATIONAL REQUIREMENTS: (continued) _
Excellent written and verbal communication skills
Strong presentation and interpersonal skills
Ability to work independently and within a team
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to interact in a collaborative manner departments and teams
Strong basic math skills; critical thinking and problem solving skills
Able to work some evenings and most weekends
A strong interest in food and cooking preferred
About ICE:
The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America's leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2019, USAToday ranked ICE the " culinary school in America". The foundation of ICE is its career training programs in Culinary Arts, Restaurant Management and Hotel Management. In addition to our career programs, ICE NYC offers a vast menu of recreational courses for the public, and a highly developed special events division. In 2018, ICE opened a branch campus in Pasadena, CA and acquired the assets of the Natural Gourmet Institute through a licensing agreement. In 2020 ICE acquired the assets of the French Culinary Institute also through a licensing agreement.
Best of all, eligible employees of ICE may attend any one of our Career training programs tuition free.
For more information about ICE, please visit our website at ice.edu or connect with on Facebook, Twitter and Instagram. Watch our videos on YouTube at:
The Institute of Culinary Education is an equal opportunity employer.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
New York, NY 10281: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Employer Overview
Institute of Culinary Education (ICE)
New York, New York - 10281- Agency