Customer Service RepresentativePermanent
New Jersey, Vineland - 08360Job Simplification
The announced job offer is made public by the firm: DS Smith and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Vineland, in the country US - at this current ZipCode: 08360
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Job Overview
DS Smith llc is a leading provider of corrugated packaging and are present in 37 countries, employing around 27,000 people. We are seeking a Customer Service Representative. This position will be part of the Vineland Facility. It will report to the Customer Service Manager.
Customer Service Representative
Role Overview:
Customer Service is responsible for interaction between Account Executives, Customers & Production from ordering to delivery. Primarily responsible for providing effective customer service by providing effective customer service by processing orders received by mail, telephone, fax, e-mail or personally from customers utilizing excellent, in-depth knowledge of company products and service.
Areas of Responsibility:
Attend Daily Production Meetings
Receive, quote, enter, acknowledge, update, manage orders/accounts.
Estimate cost, change or update orders in company software.
Maintain customer files. Update customer, planning, account executive & mill on any issues.
Process and check all orders including issuing factory tickets and specification drawings to Planning.
Establish and update delivery dates on shipments.
Monitor inventory and update Planning on customer needs.
Issue purchase orders from the company software system, check receivers for tooling vs. purchase orders, update receivers with accounting, update inventory.
Update customers with order status as required.
Stay on task while dealing with interruptions and scheduling changes.
Other duties and accountabilities as assigned.
Preferred Education & Certifications
High school diploma or general education degree (GED) and one to three years related experience and/or training; 4 year college degree and 1+ years experience or equivalent combination of education and experience.
Be haviors & Experience
One (1) or more years previous customer service experience, office training or work, or related experience preferred
Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills.
Must possess knowledge and have experience using Microsoft Office using Microsoft Word and Microsoft Excel; previous experience with or experience in KIWI and SAP systems is preferred
Strong phone contact handling skills and active listening skills required.
Must possess a cooperative attitude and a dedication to the mission of the company, as well as, working effectively within a team.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Job Type: Full-time
Pay: $54,000.00 - $57,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Vineland, NJ 08360: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Customer Service Representative
Role Overview:
Customer Service is responsible for interaction between Account Executives, Customers & Production from ordering to delivery. Primarily responsible for providing effective customer service by providing effective customer service by processing orders received by mail, telephone, fax, e-mail or personally from customers utilizing excellent, in-depth knowledge of company products and service.
Areas of Responsibility:
Attend Daily Production Meetings
Receive, quote, enter, acknowledge, update, manage orders/accounts.
Estimate cost, change or update orders in company software.
Maintain customer files. Update customer, planning, account executive & mill on any issues.
Process and check all orders including issuing factory tickets and specification drawings to Planning.
Establish and update delivery dates on shipments.
Monitor inventory and update Planning on customer needs.
Issue purchase orders from the company software system, check receivers for tooling vs. purchase orders, update receivers with accounting, update inventory.
Update customers with order status as required.
Stay on task while dealing with interruptions and scheduling changes.
Other duties and accountabilities as assigned.
Preferred Education & Certifications
High school diploma or general education degree (GED) and one to three years related experience and/or training; 4 year college degree and 1+ years experience or equivalent combination of education and experience.
Be haviors & Experience
One (1) or more years previous customer service experience, office training or work, or related experience preferred
Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills.
Must possess knowledge and have experience using Microsoft Office using Microsoft Word and Microsoft Excel; previous experience with or experience in KIWI and SAP systems is preferred
Strong phone contact handling skills and active listening skills required.
Must possess a cooperative attitude and a dedication to the mission of the company, as well as, working effectively within a team.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Job Type: Full-time
Pay: $54,000.00 - $57,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Vineland, NJ 08360: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
DS Smith
New Jersey, Vineland - 08360- Agency