Customer Service RepresentativePermanent
New Jersey, Clinton - 08809Job Simplification
The announced job offer is made public by the firm: Kramer and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Clinton, in the country US - at this current ZipCode: 08809
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
The Customer Service team is looking for a talented and experienced Customer Service Representative to join our growing team! This position will be based in and regularly work out of the Clinton, NJ office. The Customer Service Representative develops sound relationships with new and existing business partners by providing extraordinary customer service. The primary functions of this role includes order entry, answering customer inquiries, creating formal quotations, as well as general problem solving and works directly with the regional sales manager for the assigned territory.
The responsibilities of this role include, but are not limited to:
Accepts in-bound calls and emails, create new accounts, provide basic support, and answer product and pricing inquiries.
Works closely with RSM, Product Managers, and Technical Department on complicated requests/ orders to demonstrate a complete solution for the customer.
Responds to emails to address customer quotation requests, product information or other inquiries/ issues and provide timely and complete resolution for the customer.
Follows-up on customer leads, as needed.
Enters and verifies customer purchase orders into the order entry system, ensuring all data is accurate, and send confirmation to the customer, noting any backordered items where needed.
Regularly follows up on purchase orders submitted that require revisions, and any backordered items at least once weekly, and offer solutions to backorders whenever possible.
Assists in maintaining the customer database and ensure customer accounts are in good standing.
Creates RMS authorizations.
Develops and maintains a working knowledge of Kramer products and technology.
Provides leadership to others through example and sharing of knowledge and skill.
Requirements:
High School Diploma or GED
Minimum 2 years' experience in a similar role. Customer service background is required, professional office environment, preferred.
Ability to handle multiple competing high-priority tasks, seamlessly moving between accounts and open items.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Must have strong interpersonal skills, can operate in a team environment, communicate tactfully, and enjoys problem solving and the customer service role.
The position requires the ability to maintain professionalism in high-stress interactions with customers, diffuse situations effectively, act with a high degree of empathy, and seek an action-driven resolution.
Experience using Salesforce, CRM or other similar platforms and proficiency with Microsoft Office Suite (Email, Excel, Word, PowerPoint).
Company Culture + Benefits
Dynamic start-up/ growth company culture
Fully comprehensive benefits package (medical, dental, vision, life insurance, LTD, STD)
Paid Time Off and 10 Paid Company Holidays
401k Company Match
About Kramer
At Kramer, we make award-winning, innovative, and reliable Pro AV hardware, software, and cloud-based solutions. Enterprise companies, schools, universities, governments, and military end-users trust and rely upon Kramer technologies in more than 100 countries across six continents worldwide.
Kramer audio visual experiences power creativity, collaboration, and engagement. From signal management to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive, and more connected than ever before.
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The responsibilities of this role include, but are not limited to:
Accepts in-bound calls and emails, create new accounts, provide basic support, and answer product and pricing inquiries.
Works closely with RSM, Product Managers, and Technical Department on complicated requests/ orders to demonstrate a complete solution for the customer.
Responds to emails to address customer quotation requests, product information or other inquiries/ issues and provide timely and complete resolution for the customer.
Follows-up on customer leads, as needed.
Enters and verifies customer purchase orders into the order entry system, ensuring all data is accurate, and send confirmation to the customer, noting any backordered items where needed.
Regularly follows up on purchase orders submitted that require revisions, and any backordered items at least once weekly, and offer solutions to backorders whenever possible.
Assists in maintaining the customer database and ensure customer accounts are in good standing.
Creates RMS authorizations.
Develops and maintains a working knowledge of Kramer products and technology.
Provides leadership to others through example and sharing of knowledge and skill.
Requirements:
High School Diploma or GED
Minimum 2 years' experience in a similar role. Customer service background is required, professional office environment, preferred.
Ability to handle multiple competing high-priority tasks, seamlessly moving between accounts and open items.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Must have strong interpersonal skills, can operate in a team environment, communicate tactfully, and enjoys problem solving and the customer service role.
The position requires the ability to maintain professionalism in high-stress interactions with customers, diffuse situations effectively, act with a high degree of empathy, and seek an action-driven resolution.
Experience using Salesforce, CRM or other similar platforms and proficiency with Microsoft Office Suite (Email, Excel, Word, PowerPoint).
Company Culture + Benefits
Dynamic start-up/ growth company culture
Fully comprehensive benefits package (medical, dental, vision, life insurance, LTD, STD)
Paid Time Off and 10 Paid Company Holidays
401k Company Match
About Kramer
At Kramer, we make award-winning, innovative, and reliable Pro AV hardware, software, and cloud-based solutions. Enterprise companies, schools, universities, governments, and military end-users trust and rely upon Kramer technologies in more than 100 countries across six continents worldwide.
Kramer audio visual experiences power creativity, collaboration, and engagement. From signal management to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive, and more connected than ever before.
mHB6UASPiI
Employer Overview
Kramer
New Jersey, Clinton - 08809- Agency