Customer Service RepresentativePermanent
New Hampshire, Keene - 03431Job Simplification
The announced job offer is made public by the firm: Markem-Imaje and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Hampshire at the city Keene, in the country US - at this current ZipCode: 03431
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Job Overview
Are you a self-motivated, confident, and passionate Customer Service Representative who has experience building customer rapport and delivering prompt, accurate, professional service?
In this role you'll serve as the primary interface for customers. You'll navigate our ERP system (SAP) to process quotes, orders, returns, credits, debits and service notifications. Consistently deliver high quality service that instills customer confidence and loyalty.
You'll have an opportunity to contribute to an organization committed to continuous improvement and uncompromised service levels through teamwork and collaboration.
You should possess experience building customer rapport, superior data entry and communication skills, ability to multi-task and work in fast-paced environment, along with strong problem-solving skills.
Principal Activities / Duties / Responsibilities:
Interpret and process customer requests and general inquiries
Collaborate with cross-functional team members to satisfy customer requirements
Create and maintain ERP system records with a superior level of accuracy
Maintain Company product and service knowledge sufficient to satisfy customer needs
Consistently provide accurate, prompt, professional service and follow-up
Decisively resolve routine customer concerns
Leverage customer feedback to drive continuous improvements
Education and/or Experience Required:
High School Diploma or equivalent required; 2 or 4-year degree preferred
Previous customer-facing experience and data entry experience
General Skills :
Superior data entry speed, accuracy, and attention to detail
Ability to thrive in fast-paced environment and remain calm under pressure
Strong planning and organizational skills
Excellent written and verbal communication skills
Superior active listening skills with the ability to interpret client needs
Strong problem-solving skills
Proven ability to build customer rapport
Commitment to continuous improvement, teamwork and collaboration
Familiarity working in databases
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Required)
Work Location: One location
In this role you'll serve as the primary interface for customers. You'll navigate our ERP system (SAP) to process quotes, orders, returns, credits, debits and service notifications. Consistently deliver high quality service that instills customer confidence and loyalty.
You'll have an opportunity to contribute to an organization committed to continuous improvement and uncompromised service levels through teamwork and collaboration.
You should possess experience building customer rapport, superior data entry and communication skills, ability to multi-task and work in fast-paced environment, along with strong problem-solving skills.
Principal Activities / Duties / Responsibilities:
Interpret and process customer requests and general inquiries
Collaborate with cross-functional team members to satisfy customer requirements
Create and maintain ERP system records with a superior level of accuracy
Maintain Company product and service knowledge sufficient to satisfy customer needs
Consistently provide accurate, prompt, professional service and follow-up
Decisively resolve routine customer concerns
Leverage customer feedback to drive continuous improvements
Education and/or Experience Required:
High School Diploma or equivalent required; 2 or 4-year degree preferred
Previous customer-facing experience and data entry experience
General Skills :
Superior data entry speed, accuracy, and attention to detail
Ability to thrive in fast-paced environment and remain calm under pressure
Strong planning and organizational skills
Excellent written and verbal communication skills
Superior active listening skills with the ability to interpret client needs
Strong problem-solving skills
Proven ability to build customer rapport
Commitment to continuous improvement, teamwork and collaboration
Familiarity working in databases
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Required)
Work Location: One location
Employer Overview
Markem-Imaje
New Hampshire, Keene - 03431- Agency