Customer Service RepresentativePermanent
Nevada, Reno - 89511Job Simplification
The announced job offer is made public by the firm: Infosys and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Reno, in the country US - at this current ZipCode: 89511
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Job Overview
Process Associate
Location: Reno, NV
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.
We are seeking dynamic individuals to join our team as Process Associate. The successful candidates will specialize in managing validations and auditing the orders and agreements. This role would suit driven individuals who would enjoy working as part of a Global team and would like a clear career path ahead of them. Our team members gain Global exposure, paid training, career growth opportunity and unlimited lattes and cappuccinos. Oh, and I almost forgot to mention paid overtime.
Responsibilities may include but are not limited to:
Review and validate documents, processing bills, analysis of data.
Respond to complaints/queries on mail and interact with vendors for order management
Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
Deliver on the new process/approach to meet client and internal goals
Adhere to Service Level Agreement compliance and Process compliance standards
Serve as backup support to others on the on the team
Suggest more efficient ways for processing of work learn new areas for possible future ownership
Qualifications: Basic:
High School diploma or GED equivalent
6 months of experience in the job description
Preferred: 1 year of previous experience in a similar data entry or administrative role Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
Analytical and problem-solving skills
Ability to work effectively as part of a team
Ability to provide a strong focus on customer satisfaction
Administration & organizational skills
Written and oral communication skills
Willingness to learn new processes and tasks
Flexible schedule (overtime eligible)
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June, 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Work Remotely
No
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
COVID-19 considerations:
COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
Ability to commute/relocate:
Reno, NV 89511: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Location: Reno, NV
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.
We are seeking dynamic individuals to join our team as Process Associate. The successful candidates will specialize in managing validations and auditing the orders and agreements. This role would suit driven individuals who would enjoy working as part of a Global team and would like a clear career path ahead of them. Our team members gain Global exposure, paid training, career growth opportunity and unlimited lattes and cappuccinos. Oh, and I almost forgot to mention paid overtime.
Responsibilities may include but are not limited to:
Review and validate documents, processing bills, analysis of data.
Respond to complaints/queries on mail and interact with vendors for order management
Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
Deliver on the new process/approach to meet client and internal goals
Adhere to Service Level Agreement compliance and Process compliance standards
Serve as backup support to others on the on the team
Suggest more efficient ways for processing of work learn new areas for possible future ownership
Qualifications: Basic:
High School diploma or GED equivalent
6 months of experience in the job description
Preferred: 1 year of previous experience in a similar data entry or administrative role Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems
Analytical and problem-solving skills
Ability to work effectively as part of a team
Ability to provide a strong focus on customer satisfaction
Administration & organizational skills
Written and oral communication skills
Willingness to learn new processes and tasks
Flexible schedule (overtime eligible)
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June, 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Work Remotely
No
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
COVID-19 considerations:
COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
Ability to commute/relocate:
Reno, NV 89511: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
Infosys
Nevada, Reno - 89511- Agency