Customer Service Representative - Nevada, Las Vegas

Customer Service RepresentativePermanent

Nevada, Las Vegas - 89054
  • Applications 0
  • Post Date: 2022-10-22
  • Views 964
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Hourly
  • Company Name:Atlantic Group
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Atlantic Group and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Las Vegas, in the country US - at this current ZipCode: 89054

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Job Overview

Purpose :
Working in conjunction with the Customer Experience Manager, the Customer Service Representative is responsible for effectively and efficiently researching and responding to Customer Service-related inquiries/comments from the Regional Transportation Commission (RTC), passengers, employees and other stakeholders, and works closely with the RTC to resolve Customer Service-related issues.
The position is also responsible for organizing local community engagement programs in conjunction with the Manager

Skills :
Investigates customer concerns and complaints
Review video from the coaches to gather facts about the incident in question
Respond to the Client with details about Customer Service inquiries/comments
Represent KTA in internal and external employee and community engagements/events
Ensures contract compliance with all applicable federal, state, local, and company regulations; ensures that related record keeping, and reporting requirements are met and maintained.
Maintains confidentiality of all information
Must be able to work shifts or flexible work schedules as needed.

90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
10% of work is accomplished outside or in a vehicle.
May perform physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Must submit to a criminal background check.

Knowledge & Experience :
2 years progressive Customer Service experience preferably in a paratransit/fixed route environment
College degree preferred.
Experience with investigation and/or analysis required
Knowledge of Microsoft Office applications, particularly Word, Excel and PowerPoint
Must have excellent communication skills, both written and oral
Experience with clearly presenting findings and recommendations to management and client required.
Excellent time management skills with ability to prioritize.
Experience in leading employees, individually and in a team / project environment helpful
Able to work flexible hours to meet the needs of the business.
Experience developing and implementing customer service program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action;
Must maintain confidentiality and safeguarding of sensitive material;
Conducting oral presentations, relaying technical information in understandable terms;
Demonstrated ability to work effectively in a diverse environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Job Type: Contract

Pay: $17.00 per hour

Monday to Friday

Work Location: One location
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Employer Overview

Atlantic Group

Nevada, Las Vegas - 89054
  • Agency