Customer Service RepresentativePermanent
Minnesota, Saint Paul - 55110Job Simplification
The announced job offer is made public by the firm: Wilbert Plastic Services and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Saint Paul, in the country US - at this current ZipCode: 55110
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Wilbert Plastic Services seeks to recruit forward thinking individuals to join our team. We have a proven track record of providing superior products with the strictest quality standards to some of the largest companies. We have assisted companies ranging from BMW and Daimler to GE Healthcare, Yamaha, and many others. Wilbert Plastic Services has provided heavy-gauge thermoformed products since 1960. Our vast successful customer base has enjoyed our multiple process capabilities to improve their brands and the quality of their products for many years. We are looking for dynamic people to join our team. If you want to be a part of a superb culture that values employees, has competitive benefits and a collaborative environment, we want you! We will treat our employees with respect, dignity, and professionalism, creating an environment that promotes teamwork and gives our people the opportunity to grow and succeed. We take pride in our best in class training program and work to develop our employees using a Fast Track career path model. If you want a career that directly impacts the world's future, make your next career move with Wilbert Plastic Services.
Job Title:
Customer Service Representative
Department/Group:
Materials
Position Type:
Full Time Salary Exempt
Revision Date:
11/30/20
General Responsibilities
Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.
Job DescriptionRole and Responsibilities
Schedule orders, including resolving purchase order discrepancies and communicating changes.
Implement changes to sales orders.
Maintain daily backlog metric based on customer orders
Communicate and escalate any potential impact to customer
Review engineering change notices (ECNs) on orders in process and notify customer.
Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.
Communicate with the customer during the placement and acceptance of the order.
Attend Plant Intelligence meetings as required.
Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes
Observe all established safety rules and regulations and maintain work area in a neat and orderly condition
Qualifications and Education Requirements
Associate's degree or equivalent experience in customer service or related field preferred
Experience in the plastics industry preferred
All required WilbertU Courses based on job title
Preferred Skills
Strong written communication skills including ability to write routine reports and correspondence
Strong verbal communication skills including speaking before groups of customers or employees
Strong phone contact handling skills and active listening skills
Proven customer support experience and ability to remain professional and courteous with customers at all times
Above average proficiency in office systems software - word processing, spreadsheets, database
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
Proficient data mining capabilities
Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format.
Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to work independently or within a group setting
Additional Notes
The above job description is a broadly-based description and is not intended to contain all specifics of a particular job. This description is not a contract for employment. It does not include all aspects of the position such as potential duties assigned by supervisors with the requirement for flexibility in helping others for the company's overall benefit.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Ability to commute/relocate:
White Bear Lake, MN 55110: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Title:
Customer Service Representative
Department/Group:
Materials
Position Type:
Full Time Salary Exempt
Revision Date:
11/30/20
General Responsibilities
Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.
Job DescriptionRole and Responsibilities
Schedule orders, including resolving purchase order discrepancies and communicating changes.
Implement changes to sales orders.
Maintain daily backlog metric based on customer orders
Communicate and escalate any potential impact to customer
Review engineering change notices (ECNs) on orders in process and notify customer.
Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.
Communicate with the customer during the placement and acceptance of the order.
Attend Plant Intelligence meetings as required.
Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes
Observe all established safety rules and regulations and maintain work area in a neat and orderly condition
Qualifications and Education Requirements
Associate's degree or equivalent experience in customer service or related field preferred
Experience in the plastics industry preferred
All required WilbertU Courses based on job title
Preferred Skills
Strong written communication skills including ability to write routine reports and correspondence
Strong verbal communication skills including speaking before groups of customers or employees
Strong phone contact handling skills and active listening skills
Proven customer support experience and ability to remain professional and courteous with customers at all times
Above average proficiency in office systems software - word processing, spreadsheets, database
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
Proficient data mining capabilities
Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format.
Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to work independently or within a group setting
Additional Notes
The above job description is a broadly-based description and is not intended to contain all specifics of a particular job. This description is not a contract for employment. It does not include all aspects of the position such as potential duties assigned by supervisors with the requirement for flexibility in helping others for the company's overall benefit.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Ability to commute/relocate:
White Bear Lake, MN 55110: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
Wilbert Plastic Services
Minnesota, Saint Paul - 55110- Agency