Customer Service RepresentativePermanent
Michigan, Rochester - 48309Job Simplification
The announced job offer is made public by the firm: FoamPartner Americas, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Rochester, in the country US - at this current ZipCode: 48309
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
A. JOB PURPOSE:
Being the point of contact for the department:
Answering incoming calls as well as email messages.
Maintaining department records, including spreadsheets and databases that track sales and customers.
Support management to achieve their sales projections and provide superior customer service.
B. CONTEXT:
Customer Service Representative assists customers with purchases of Recticel services and materials by receiving and processing orders, answering questions, or routing questions to the appropriate support department. The representative serves as liaison between the Customer, Sales, Production, Engineering, and Quality to provide information and clarification of customer orders and to work with customers' paperwork. The representative provides customer support to a specified domestic region and international accounts as assigned.
C. KEY ACCOUNTABILITIES:
Accountability 1: Daily Functions
Key Activities:
Key function is to provide full customer service to mostly B, C and some A list customers. Functions include order entry, requests for quotes, expediting orders, order changes, coordination with Production and Purchasing
Responsible for maintaining current and accurate information in SAP
Enter/print/proof new sales orders
File open/closed orders and quotes
Prepare export forms/special invoices/rush orders
Respond to customer requests
Respond to website leads
Notify Production of any rush order
Notify Purchasing and Production of any special material or large orders
Distributing incoming mail and addressing outgoing mail, as needed
Accountability 2: Customer Orders and Support
Key activities:
Verifying prices to master price sheet to make sure they are up to date.
Verifying contracts are up to date
Monitoring and reporting on time deliveries
Planning placement and tracking sales orders
Responsible for inventory control
Responsible for cycle counts
Reporting daily sales results to the team
Answering incoming calls as well as email messages
Serving as point of contact for company and visitors
Accountability 3: Inside Sales Support
Key Activities:
Discuss customer quotes/orders/samples/lead-time
Coordinate with reps for questions, problems, and quotes.
Keep Regional Managers informed of activity in their territory
Respond to requests for: samples, literature, customer history, quotes, orders.
Other duties as assigned
D. SKILLS AND COMPETENCIES :
Education level & General Experience:
High School Diploma or GED
Technical Knowledge/Expertise:
3-5 years related experience; or equivalent combination of education and experience in a manufacturing setting
Good knowledge of MS office (Word, Excel)
Good knowledge and experience with SAP
Competencies:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to supervisors and other employees of the organization.
Ability to adhere to company policies and procedures
Demonstrates ability to multitask, solve problems, and prioritize in a fast-paced environment
E. INTERNAL AND EXTERNAL CONTACTS :
Internal Contacts:
Sales Managers, Engineers, Production, and
Quality Assurance personnel.
IMPACT:
Effective communication of customer information. Customer satisfaction that orders are placed and processed correctly.
External Contacts:
Customers
IMPACT:
Excellent customer relations and repeat orders.
F. KEY PERFORMANCE INDICATORS :
Making sure customer inquiries are followed up and orders are fulfilled.
SAP data entries are maintained
Customer quotations are prepared and submitted to the customer in a timely, accurate manner
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Rochester Hills, MI 48309: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service Representative: 3 years (Required)
Work Location: One location
Being the point of contact for the department:
Answering incoming calls as well as email messages.
Maintaining department records, including spreadsheets and databases that track sales and customers.
Support management to achieve their sales projections and provide superior customer service.
B. CONTEXT:
Customer Service Representative assists customers with purchases of Recticel services and materials by receiving and processing orders, answering questions, or routing questions to the appropriate support department. The representative serves as liaison between the Customer, Sales, Production, Engineering, and Quality to provide information and clarification of customer orders and to work with customers' paperwork. The representative provides customer support to a specified domestic region and international accounts as assigned.
C. KEY ACCOUNTABILITIES:
Accountability 1: Daily Functions
Key Activities:
Key function is to provide full customer service to mostly B, C and some A list customers. Functions include order entry, requests for quotes, expediting orders, order changes, coordination with Production and Purchasing
Responsible for maintaining current and accurate information in SAP
Enter/print/proof new sales orders
File open/closed orders and quotes
Prepare export forms/special invoices/rush orders
Respond to customer requests
Respond to website leads
Notify Production of any rush order
Notify Purchasing and Production of any special material or large orders
Distributing incoming mail and addressing outgoing mail, as needed
Accountability 2: Customer Orders and Support
Key activities:
Verifying prices to master price sheet to make sure they are up to date.
Verifying contracts are up to date
Monitoring and reporting on time deliveries
Planning placement and tracking sales orders
Responsible for inventory control
Responsible for cycle counts
Reporting daily sales results to the team
Answering incoming calls as well as email messages
Serving as point of contact for company and visitors
Accountability 3: Inside Sales Support
Key Activities:
Discuss customer quotes/orders/samples/lead-time
Coordinate with reps for questions, problems, and quotes.
Keep Regional Managers informed of activity in their territory
Respond to requests for: samples, literature, customer history, quotes, orders.
Other duties as assigned
D. SKILLS AND COMPETENCIES :
Education level & General Experience:
High School Diploma or GED
Technical Knowledge/Expertise:
3-5 years related experience; or equivalent combination of education and experience in a manufacturing setting
Good knowledge of MS office (Word, Excel)
Good knowledge and experience with SAP
Competencies:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to supervisors and other employees of the organization.
Ability to adhere to company policies and procedures
Demonstrates ability to multitask, solve problems, and prioritize in a fast-paced environment
E. INTERNAL AND EXTERNAL CONTACTS :
Internal Contacts:
Sales Managers, Engineers, Production, and
Quality Assurance personnel.
IMPACT:
Effective communication of customer information. Customer satisfaction that orders are placed and processed correctly.
External Contacts:
Customers
IMPACT:
Excellent customer relations and repeat orders.
F. KEY PERFORMANCE INDICATORS :
Making sure customer inquiries are followed up and orders are fulfilled.
SAP data entries are maintained
Customer quotations are prepared and submitted to the customer in a timely, accurate manner
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Rochester Hills, MI 48309: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service Representative: 3 years (Required)
Work Location: One location
Employer Overview
FoamPartner Americas, Inc
Michigan, Rochester - 48309- Agency