Customer Service RepresentativePermanent
Massachusetts, Stoneham - 02180Job Simplification
The announced job offer is made public by the firm: Sila Heating and Air Conditioning and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Stoneham, in the country US - at this current ZipCode: 02180
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Sila - Where Inspiration and Initiative intersect with Opportunity & Growth.
Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.
At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business!
Sila has 19 locations servicing the Northeast corridor with 1200+ customer centric professionals driven by the Sila mission.
Customer Service Representative
Sila believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sila's Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Sila Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
The ability to work Monday thru Friday and the flexibility to work weekends.
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
Average first year income range: $21 per hour (+ DOE).
Benefits: Medical, Dental, and Life Insurance.
Potential for monthly bonuses/commissions.
401(k) with company match.
Comprehensive, paid training.
On-going training and mentorship.
Requirements:
BA/BS Preferred.
Minimum of 5-10 years of professional customer service experience.
EOE F/M/V/D
Salary: Starts at $21 per hour -- Plus Pay for Performance Opportunities!
Job Type: Full-time
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Overtime
Weekend availability
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Stoneham, MA 02180: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 3 years (Preferred)
Inside sales: 2 years (Preferred)
Work Location: One location
Our Mission: To provide the highest level of service by supporting, empowering and rewarding exceptional people; by embracing a philosophy of continuous improvement; and by providing superior results to every customer.
At Sila, we like to say we are a Customer Service company that is amazingly successful in the Plumbing, Electrical, Heating, Ventilation and Air Conditioning business!
Sila has 19 locations servicing the Northeast corridor with 1200+ customer centric professionals driven by the Sila mission.
Customer Service Representative
Sila believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sila's Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Sila Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
The ability to work Monday thru Friday and the flexibility to work weekends.
Excellent communication, organizational and interpersonal skills.
A polished and professional demeanor.
Self-motivation and discipline.
An ambitious and competitive nature.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
Average first year income range: $21 per hour (+ DOE).
Benefits: Medical, Dental, and Life Insurance.
Potential for monthly bonuses/commissions.
401(k) with company match.
Comprehensive, paid training.
On-going training and mentorship.
Requirements:
BA/BS Preferred.
Minimum of 5-10 years of professional customer service experience.
EOE F/M/V/D
Salary: Starts at $21 per hour -- Plus Pay for Performance Opportunities!
Job Type: Full-time
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Day shift
Overtime
Weekend availability
Supplemental pay types:
Commission pay
Ability to commute/relocate:
Stoneham, MA 02180: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 3 years (Preferred)
Inside sales: 2 years (Preferred)
Work Location: One location
Employer Overview
Sila Heating and Air Conditioning
Massachusetts, Stoneham - 02180- Agency