Customer Service Representative - Massachusetts, Marlborough

The announced job offer is made public by the firm: Beacon Hill Staffing Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Marlborough, in the country US - at this current ZipCode: 01752

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Our client, a member based warehouse company is seeking a temporary Custer Service Representative. This role is paying $20/hour and is slated to go through February. This is a seasonal position but might be able to get extended. This is Monday through Friday either 8 am -4:30 pm or 8:30 am to 5 pm. Duties: Responsible for tracking delayed orders and resolving fulfillment issues by utilizing existing tools and directly working with internal buyers and logistics team as well as external vendors. Manages escalated Member complaints, including speaking to and appeasing irate Members. Manages CRM ticket queue for escalated issues and work through resolution. Provides guidance to call center team on handling and resolving Member issues, with an emphasis on ensuring an excellent Member experience, prompt service, and collecting and acting on all actionable Member feedback. Work directly with internal buyers and marketing groups regarding stock, pricing and promotions where discrepancies have been raised. Manages online optical orders with responsibilities of order approval, tracking, refunds, member communication, etc. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the Future (TM)