Customer Service RepresentativePermanent
Massachusetts, Ludlow - 01056Job Simplification
The announced job offer is made public by the firm: E-ZPass MA/TransCore and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Ludlow, in the country US - at this current ZipCode: 01056
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Shift: Monday - Friday, 8:45AM - 5:15PM
The position is on-site at the Ludlow E-ZPass Center.
Summary: Under the direction of the Customer Care Supervisor and a dotted line responsibility to the Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the E-ZPass MA and Pay-By-Plate MA program. This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Provide exceptional customer service and handling of all customer issues.
Process applications for walk-in customers.
Cash out and prepare deposit at end of shift.
Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.
Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
Process special accounts including Resident (Tobin and Tunnel), Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
Prepare reports to include daily Walk-In Report and audit work for accuracy.
Assist in opening and closing the office as needed.
Contact customers for additional account information.
Meet MassDOT standards and deadlines.
Perform other duties as directed by TransCore management and supervisory staff.
Assist at other E-ZPass MA facilities
Assist in manning live sign-ups.
Requirements:
High School Diploma or Equivalent
Must pass a drug screen and background check
Must be able to type 5,000KPH
Must be fully vaccinated against COVID-19
_TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit_y
Job Type: Full-time
Pay: $16.50 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
COVID-19 considerations:
COVID-19 Vaccination requirement for staff, customers cannot enter without an appointment
Ability to commute/relocate:
Ludlow, MA: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
The position is on-site at the Ludlow E-ZPass Center.
Summary: Under the direction of the Customer Care Supervisor and a dotted line responsibility to the Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the E-ZPass MA and Pay-By-Plate MA program. This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Provide exceptional customer service and handling of all customer issues.
Process applications for walk-in customers.
Cash out and prepare deposit at end of shift.
Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.
Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
Process special accounts including Resident (Tobin and Tunnel), Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
Prepare reports to include daily Walk-In Report and audit work for accuracy.
Assist in opening and closing the office as needed.
Contact customers for additional account information.
Meet MassDOT standards and deadlines.
Perform other duties as directed by TransCore management and supervisory staff.
Assist at other E-ZPass MA facilities
Assist in manning live sign-ups.
Requirements:
High School Diploma or Equivalent
Must pass a drug screen and background check
Must be able to type 5,000KPH
Must be fully vaccinated against COVID-19
_TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit_y
Job Type: Full-time
Pay: $16.50 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
COVID-19 considerations:
COVID-19 Vaccination requirement for staff, customers cannot enter without an appointment
Ability to commute/relocate:
Ludlow, MA: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
E-ZPass MA/TransCore
Massachusetts, Ludlow - 01056- Agency