Customer Service Representative - Massachusetts, Cambridge

The announced job offer is made public by the firm: Beacon Hill Staffing Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Cambridge, in the country US - at this current ZipCode: 02140

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Our client, a private university located in Cambridge, MA, is seeking a Customer Service Representative to join their Employee Benefits Team! The Customer Service Representative will be responsible for answering employee questions regarding Employee Benefits Program. These inquiries may come through via phone, email or in person. Schedule: Mon-Fri, 35 hrs/wk Duration: 9/12 to 12/10 Pay:22.33/hr Responsibilities include, but are not limited to the following: Answer employee benefits questions and resolve individual benefits issues in a timely and professional manner. Ensure individual service levels for availability are met. Research second-level issues using internal resources and vendor contacts as required. If necessary, escalates issue for resolution using pre-defined processes. Document all issues and questions using the case management tool and following office procedures. Reply to written inquires to Benefits office email box following department guidelines. Escalate questions for resolution using pre-defined processes. Participate in special projects as assigned. Other duties as assigned. Qualifications: High school diploma Experience in customer service related fields Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the Future (TM)