Customer Service Representative - Las VegasPermanent
Nevada, Las Vegas - 89102Job Simplification
The announced job offer is made public by the firm: TELUS International and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Las Vegas, in the country US - at this current ZipCode: 89102
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.
Position Overview:
The Customer Service (CSR) role provides world-class customer service and sales support to customers through a variety of support channels in a contact center environment. CSRs are expected to understand user needs and assist with general inquiries, product support, service recommendation, and basic technical issues via multiple contact channels (phone/email/chat). They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Specific Responsibilities May Include:
Ensure excellent customer satisfaction and excellent customer service skills are delivered
Assist users with general inquiries, product support, service recommendation, and basic technical issues in a diverse technology environment (via phone/email/chat)
Respond appropriately to customer escalations
Work with other frontline team members to resolve or properly close help tickets
Manage an individual ticket queue
Follow the directions of management and provide feedback
Be capable of developing a good understanding of customer's needs and how to diagnose and fix their issues
Demonstrate interpersonal skills and is able to provide empathy for customer's situation
Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Work with confidential business and Customer information and treat it sensitively in line with regulatory and compliance policies
Take Team Leader's direction on areas of improvement and drives to meet team success goals
Have the ability and willingness to tend to any other tasks as assigned
Required Experience, Skills & Competencies:
1-2 years of interactive customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills with ability to communicate technical issues in non-technical terms
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day 7 days a week. Training schedule: Monday - Friday between 8:00 am to 6:00 pm PST up to 6 weeks (subject to change based on business needs)
High school diploma or equivalent
Preferred Experience, Skills & Competencies:
Previous contact center experience providing omnichannel support
Previous experience working in the TV streaming industry or similar industry
Knowledge of TV and interactive media technology, terminology and equipment
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Work Location: One location
Position Overview:
The Customer Service (CSR) role provides world-class customer service and sales support to customers through a variety of support channels in a contact center environment. CSRs are expected to understand user needs and assist with general inquiries, product support, service recommendation, and basic technical issues via multiple contact channels (phone/email/chat). They provide excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Specific Responsibilities May Include:
Ensure excellent customer satisfaction and excellent customer service skills are delivered
Assist users with general inquiries, product support, service recommendation, and basic technical issues in a diverse technology environment (via phone/email/chat)
Respond appropriately to customer escalations
Work with other frontline team members to resolve or properly close help tickets
Manage an individual ticket queue
Follow the directions of management and provide feedback
Be capable of developing a good understanding of customer's needs and how to diagnose and fix their issues
Demonstrate interpersonal skills and is able to provide empathy for customer's situation
Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Work with confidential business and Customer information and treat it sensitively in line with regulatory and compliance policies
Take Team Leader's direction on areas of improvement and drives to meet team success goals
Have the ability and willingness to tend to any other tasks as assigned
Required Experience, Skills & Competencies:
1-2 years of interactive customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills with ability to communicate technical issues in non-technical terms
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day 7 days a week. Training schedule: Monday - Friday between 8:00 am to 6:00 pm PST up to 6 weeks (subject to change based on business needs)
High school diploma or equivalent
Preferred Experience, Skills & Competencies:
Previous contact center experience providing omnichannel support
Previous experience working in the TV streaming industry or similar industry
Knowledge of TV and interactive media technology, terminology and equipment
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Work Location: One location
Employer Overview
TELUS International
Nevada, Las Vegas - 89102- Agency