Customer Service RepresentativePermanent
Illinois, Elk Grove Village - 60007Job Simplification
The announced job offer is made public by the firm: Ventec USA and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Elk Grove Village, in the country US - at this current ZipCode: 60007
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a customer liaison, manage incoming orders, order entry into ERP system, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage incoming calls
Manage incoming orders through customer calls and emails.
Order entry, Sales Order Confirmation and invoicing through our ERP system, training provided.
Manage inventory through ERP system, training provided
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tool
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative.
Strong skill set in Excel.
Strong skill set in Word and Outlook for effective communication.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Communication method(s) used:
Email
Phone
This Job Is:
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
Open to applicants who do not have a college diploma
Work remotely
No
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
COVID-19 considerations:
We have implemented many protocols to prevent the spread of Covid-19 and keep our employees safe. Work spaces have been redesigned for safe social distancing and we have a thorough sanitation regime.
Education:
High school or equivalent (Required)
Experience:
customer service: 2 years (Required)
Work Location: One location
Responsibilities
Manage incoming calls
Manage incoming orders through customer calls and emails.
Order entry, Sales Order Confirmation and invoicing through our ERP system, training provided.
Manage inventory through ERP system, training provided
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tool
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative.
Strong skill set in Excel.
Strong skill set in Word and Outlook for effective communication.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
Communication method(s) used:
Phone
This Job Is:
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
Open to applicants who do not have a college diploma
Work remotely
No
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
COVID-19 considerations:
We have implemented many protocols to prevent the spread of Covid-19 and keep our employees safe. Work spaces have been redesigned for safe social distancing and we have a thorough sanitation regime.
Education:
High school or equivalent (Required)
Experience:
customer service: 2 years (Required)
Work Location: One location
Employer Overview
Ventec USA
Illinois, Elk Grove Village - 60007- Agency