Customer Service Representative I - Washington, Seattle

The announced job offer is made public by the firm: Sound Generations and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Washington at the city Seattle, in the country US - at this current ZipCode: 98134

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

WHO is Sound Generations?

We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to support people on their aging journey through community connections and accessible services.

We are currently seeking a Customer Service Representative I to join our transportation team in Seattle, WA.

WHAT will I do?

As the Customer Service Representative I, you will respond to phone and online requests for

transportation, schedule paid and volunteer drivers using transportation mapping and scheduling

software, communicate using phones, radios and computers, answer customer questions and

support an efficient and caring transportation service.

Come join our Transportation Program! As a Sound Generations employee, YOU can make a difference in a client's life. Our transportation program is a vital service for older adults that seek to maintain their independence. Our team helps aging adults get to and from errands, attend activities and medical appointments, and remain connected to their communities

Pay Rate: $21.16 - $21.58 per hour.

Work Schedule: Monday-Friday, on site.

Benefits:

• Great Medical, Dental, Vision, Life and Disability insurance coverage.
• Employer paid 401k plan
• 3 weeks paid vacation. Plus, paid sick leave, 2 personal days and 10 paid holidays.
• Health Savings Account, Flexible Spending Account, Commuter benefits and more!

Responsibilities:

• Assists clients/customers by scheduling ride requests based on Sound Generation's policies and procedures.
• Responds to questions regarding Sound Generations transportation programs and how to access transportation services. Interprets and communicates agency and program policies and procedures.
• Uses transportation scheduling software and other computer applications skillfully and accurately to enter new rider data, schedule riders and rides, pickup, drop-off, and return times.
• Works and communicates effectively with volunteer and paid drivers to ensure they remain updated on cancellations and other schedule changes.
• Communicates clearly, efficiently, and compassionately with riders, family members, referral partners, drivers, and customer service staff using phones, radios, tablets, and other web-based communication.
• Resolves scheduling issues by identifying problems and taking steps to bring resolution including redirecting drivers and riders as circumstances require.

Requirements:

You must have:

• High School Diploma OR equivalent.
• One year (1) call taking and/or customer service experience.
• Must be willing to provide full COVID-19 vaccination documentation.

Sound Generations is an equal opportunity employer, and we value our diverse workforce. We welcome everyone who is interested in serving our local communities. Please contact our HR Team at for help with accommodations or if you have any questions.

HOW do I Apply?

Please visit:

PI