Customer Service RepresentativePermanent
Georgia, Norcross - 30093Job Simplification
The announced job offer is made public by the firm: Jen & Co Handbags and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Norcross, in the country US - at this current ZipCode: 30093
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_CSR - Customer Service Representative job _
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities (but not limited to):
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skill Requirements (but not limited to):
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills verbally and written
Good interpersonal and organization skills
Ability to multi-task, prioritize, and manage time effectively
Associates Degree
Must be able to compose professional emails to customers
Self-motivated, work well with a team and independently
Benefits:
Paid vacation and sick leave.
Medical, dental and vision benefits
Quarterly bonus
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Overtime
Weekend availability
Supplemental pay types:
Bonus pay
COVID-19 considerations:
To keep our customers and employees safe, we require that you wear a mask while you are in the office. Customers will all be wearing masks and gloves when entering the showroom.
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 2 years (Preferred)
Work Location: One location
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities (but not limited to):
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skill Requirements (but not limited to):
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills verbally and written
Good interpersonal and organization skills
Ability to multi-task, prioritize, and manage time effectively
Associates Degree
Must be able to compose professional emails to customers
Self-motivated, work well with a team and independently
Benefits:
Paid vacation and sick leave.
Medical, dental and vision benefits
Quarterly bonus
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Overtime
Weekend availability
Supplemental pay types:
Bonus pay
COVID-19 considerations:
To keep our customers and employees safe, we require that you wear a mask while you are in the office. Customers will all be wearing masks and gloves when entering the showroom.
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 2 years (Preferred)
Work Location: One location
Employer Overview
Jen & Co Handbags
Georgia, Norcross - 30093- Agency