Customer Service Representative (for Maximus)Permanent
Arizona, Phoenix - 85001Job Simplification
The announced job offer is made public by the firm: General Infomatics, Inc. for Maximus and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Phoenix, in the country US - at this current ZipCode: 85001
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Pay and Benefits:
Base rate $17.98/hr
401K with company match
Paid accrued Sick Leave and 11 paid holidays
Accrued PTO after 1 year of employment
Company paid, base employee Medical Coverage
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Flexible scheduling options that meet lifestyle and family goals
A supportive environment with peers who share your passion for improving people's lives
Career development and promotional opportunities
No cold calling, sales, or collection calls!
Responsibilities:
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
Education and Qualifications:
High School Diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English and Spanish fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
This position requires the successful applicant to pass a comprehensive background check, including a search on criminal records and social security verification.
We currently offer part time (20 hours a week) positions to cover 24/7 hours of operation.
Job Type: Part-time
Pay: $17.98 per hour
Benefits:
401(k)
Employee assistance program
Paid time off
COVID-19 considerations:
All employees must be vaccinated against COVID-19
Work Location: One location
Pay and Benefits:
Base rate $17.98/hr
401K with company match
Paid accrued Sick Leave and 11 paid holidays
Accrued PTO after 1 year of employment
Company paid, base employee Medical Coverage
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Flexible scheduling options that meet lifestyle and family goals
A supportive environment with peers who share your passion for improving people's lives
Career development and promotional opportunities
No cold calling, sales, or collection calls!
Responsibilities:
Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Respond to telephone inquiries within staffing and time parameters
Working special holidays and/or overtime may be required
Regular and predictable attendance is required
All personnel will be required by contract to undergo program update training as the program changes
Education and Qualifications:
High School Diploma or equivalent required
Minimum six (6) months customer service experience required
Must be able to speak and read English and Spanish fluently
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
This position requires the successful applicant to pass a comprehensive background check, including a search on criminal records and social security verification.
We currently offer part time (20 hours a week) positions to cover 24/7 hours of operation.
Job Type: Part-time
Pay: $17.98 per hour
Benefits:
401(k)
Employee assistance program
Paid time off
COVID-19 considerations:
All employees must be vaccinated against COVID-19
Work Location: One location
Employer Overview
General Infomatics, Inc. for Maximus
Arizona, Phoenix - 85001- Agency