Customer Service RepresentativePermanent
Florida, Orlando - 32815Job Simplification
The announced job offer is made public by the firm: Leidos and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Orlando, in the country US - at this current ZipCode: 32815
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Job Overview
Description
Job Description:
Job Description
Leidos, a FORTUNE 500 science and technology leader, was recently awarded the Advanced Enterprise Global Information Technology Solutions (AEGIS) contract by the National Aeronautics and Space Administration (NASA) to provide telecommunications, cloud and data center services across all of the agency's centers and facilities. The $2.5 billion contract includes a 10 year period of performance if all options and award terms are exercised.
AEGIS is designed to provide a seamless communications infrastructure that encompasses both wide-area and center local-area networks while supporting cybersecurity, collaboration tools, emergency and early warning systems, telephony, cabling and radio systems.
As a Customer Service Representative (CSR) provide on-site customer interface support for Enterprise (Corporate), Flight Projects (NASCOM mission), Datacenter, and Communications Program Service Integration Team members to gather and document customer requirements at NASA Centers and associated component facilities.
Primary Responsibilities
Responsible for fully understanding available AEGIS services and for working with customers to coordinate service requests within the AEGIS team.
Provide documentation in accordance with NASA specified requirements
Work closely with AEGIS Center and Mission customers to understand business and mission requirements and ascertain whether delivered services are contributing to customer satisfaction.
Basic Qualifications
5+ Years of IT Customer Service Experience
Detail Oriented
Strong problem solving skills
Excellent Communications and Customer Relationship Skills
Preferred Qualifications
Experience with NASA Customer
ITIL Certification
Bachelors Degree Preferred
EDUCATION & EXPERIENCE: requires BS and 4 - 8 years of prior relevant experience or equivalent years of experience
Pay Range:
Pay Range $57,850.00 - $89,000.00 - $120,150.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Job Description:
Job Description
Leidos, a FORTUNE 500 science and technology leader, was recently awarded the Advanced Enterprise Global Information Technology Solutions (AEGIS) contract by the National Aeronautics and Space Administration (NASA) to provide telecommunications, cloud and data center services across all of the agency's centers and facilities. The $2.5 billion contract includes a 10 year period of performance if all options and award terms are exercised.
AEGIS is designed to provide a seamless communications infrastructure that encompasses both wide-area and center local-area networks while supporting cybersecurity, collaboration tools, emergency and early warning systems, telephony, cabling and radio systems.
As a Customer Service Representative (CSR) provide on-site customer interface support for Enterprise (Corporate), Flight Projects (NASCOM mission), Datacenter, and Communications Program Service Integration Team members to gather and document customer requirements at NASA Centers and associated component facilities.
Primary Responsibilities
Responsible for fully understanding available AEGIS services and for working with customers to coordinate service requests within the AEGIS team.
Provide documentation in accordance with NASA specified requirements
Work closely with AEGIS Center and Mission customers to understand business and mission requirements and ascertain whether delivered services are contributing to customer satisfaction.
Basic Qualifications
5+ Years of IT Customer Service Experience
Detail Oriented
Strong problem solving skills
Excellent Communications and Customer Relationship Skills
Preferred Qualifications
Experience with NASA Customer
ITIL Certification
Bachelors Degree Preferred
EDUCATION & EXPERIENCE: requires BS and 4 - 8 years of prior relevant experience or equivalent years of experience
Pay Range:
Pay Range $57,850.00 - $89,000.00 - $120,150.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employer Overview
Leidos
Florida, Orlando - 32815- Agency