Customer Service RepresentativePermanent
Florida, Miami - 33166Job Simplification
The announced job offer is made public by the firm: Neenah Foundry Company and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Miami, in the country US - at this current ZipCode: 33166
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_ US Foundry is hiring immediately for a Customer Service Representative! _
_The CSR is responsible for acting as a liaison between customers and NEI Infrastructure. Assisting with complaints, orders, errors, account questions, billing cancelations, and other queries._
_ Customer Service Representative Essential Functions _
_Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
_Aid in addressing customer complaints and resolving problems_
_Review purchase agreements for conformity to company terms and conditions_
_Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution_
_Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly_
_Communicate with other departments and management to resolve problems and expedite work_
_Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking_
_Provide quality service and support in a variety of areas including, but not limited to: quotations, billing, placing orders, logistics, and troubleshooting_
_Troubleshoot customer issues over the phone_
_Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company_
_Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience_
_ Customer Service Representative Expected Areas of Competence (KSAs) _
_Highly developed sense of integrity and commitment to customer satisfaction_
_Demonstrated passion for excellence with respect to treating and caring for customers_
_Ability to communicate clearly and professionally, both verbally and in writing_
_Has demonstrated ability to handle complaints and unpleasant customers while remaining calm under pressure_
_Has a pleasant, patient, and friendly attitude_
_Strong decision making and analytical abilities_
_Strong detail orientation, organization skills, and communication/listening skills_
_Willingness to work a flexible schedule and occasional overtime when needed_
_Demonstrated strong work ethic and team orientation_
_This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned._
_ Customer Service Representative __ Education and Experience Requirements _
_1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service_
_Must have a high school diploma or GED equivalent_
_Experience with Google (Mail, Drive & Sites) and Microsoft Office preferred_
_Spanish Bilingual preferred but not required._
_ Customer Service Representative __ Physical Requirements _
_Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects._
_The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations._
_ Customer Service Representative Travel Requirements _
_Little to no travel is anticipated with this position_
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.
Job Type: Full-time
Pay: $43,000.00 - $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Have you worked for Neenah Foundry before?
Work Location: One location
_The CSR is responsible for acting as a liaison between customers and NEI Infrastructure. Assisting with complaints, orders, errors, account questions, billing cancelations, and other queries._
_ Customer Service Representative Essential Functions _
_Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
_Aid in addressing customer complaints and resolving problems_
_Review purchase agreements for conformity to company terms and conditions_
_Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution_
_Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly_
_Communicate with other departments and management to resolve problems and expedite work_
_Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking_
_Provide quality service and support in a variety of areas including, but not limited to: quotations, billing, placing orders, logistics, and troubleshooting_
_Troubleshoot customer issues over the phone_
_Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company_
_Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience_
_ Customer Service Representative Expected Areas of Competence (KSAs) _
_Highly developed sense of integrity and commitment to customer satisfaction_
_Demonstrated passion for excellence with respect to treating and caring for customers_
_Ability to communicate clearly and professionally, both verbally and in writing_
_Has demonstrated ability to handle complaints and unpleasant customers while remaining calm under pressure_
_Has a pleasant, patient, and friendly attitude_
_Strong decision making and analytical abilities_
_Strong detail orientation, organization skills, and communication/listening skills_
_Willingness to work a flexible schedule and occasional overtime when needed_
_Demonstrated strong work ethic and team orientation_
_This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned._
_ Customer Service Representative __ Education and Experience Requirements _
_1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service_
_Must have a high school diploma or GED equivalent_
_Experience with Google (Mail, Drive & Sites) and Microsoft Office preferred_
_Spanish Bilingual preferred but not required._
_ Customer Service Representative __ Physical Requirements _
_Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects._
_The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations._
_ Customer Service Representative Travel Requirements _
_Little to no travel is anticipated with this position_
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status, or national origin.
Job Type: Full-time
Pay: $43,000.00 - $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Have you worked for Neenah Foundry before?
Work Location: One location
Employer Overview
Neenah Foundry Company
Florida, Miami - 33166- Agency