Customer Service RepresentativePermanent
Florida, Fort Lauderdale - 33309Job Simplification
The announced job offer is made public by the firm: Universal Property & Casualty Insurance Co and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Fort Lauderdale, in the country US - at this current ZipCode: 33309
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Representative
Our growing enterprise contact center in Fort Lauderdale, Florida is currently seeking enthusiastic and skilled professionals to join our Agent & Client Services team. As a Universal Property & Casualty Agent & Client Services Representative, you will be responsible for providing top-notch service and care to our agency force and clients regarding policy and claim information for new and existing business. Candidates will interact directly with our agents and/or clients primarily through inbound telephone calls and written correspondences to answer questions, solve problems and maintain the company's reputation for high-quality service.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
What you'll do:
Take part in training on insurance concepts and procedures to effectively handle all inbound agent and client calls; averaging 60-90 calls per day
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Process payments and answer questions about products, services and processing procedures
Build lasting relationships with clients and other call center team members based on trust and reliability
Note details of all calls and/or transactions on the policy or claim file
Respond to written correspondences in a timely and professional manner
Ability to accomplish daily goals and perform other duties as assigned
What we're looking for:
Exemplary attendance record and demonstrated job stability
Ability to ask prying questions and diffuse tense situations
Demonstrate a love and drive to learn new things
Strong time management and decision-making skills
Strong verbal and written communication skills, active listening, and a professional phone voice
Keen multitasking abilities
Proficiency in Microsoft Office including Word, Excel and Outlook
Dedicated and separate high-speed Internet with at least 50 Mbps download and 10 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
Florida Insurance Licensure: 20-44 or 220 is a plus
Fluency in multiple languages is a plus
Benefits
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses
Apply on our website!
Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)
Language:
Bilingual - Spanish (Preferred)
Work Location: One location
We're committed to bringing passion and customer focus to the business.
Customer Service Representative
Our growing enterprise contact center in Fort Lauderdale, Florida is currently seeking enthusiastic and skilled professionals to join our Agent & Client Services team. As a Universal Property & Casualty Agent & Client Services Representative, you will be responsible for providing top-notch service and care to our agency force and clients regarding policy and claim information for new and existing business. Candidates will interact directly with our agents and/or clients primarily through inbound telephone calls and written correspondences to answer questions, solve problems and maintain the company's reputation for high-quality service.
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
What you'll do:
Take part in training on insurance concepts and procedures to effectively handle all inbound agent and client calls; averaging 60-90 calls per day
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Process payments and answer questions about products, services and processing procedures
Build lasting relationships with clients and other call center team members based on trust and reliability
Note details of all calls and/or transactions on the policy or claim file
Respond to written correspondences in a timely and professional manner
Ability to accomplish daily goals and perform other duties as assigned
What we're looking for:
Exemplary attendance record and demonstrated job stability
Ability to ask prying questions and diffuse tense situations
Demonstrate a love and drive to learn new things
Strong time management and decision-making skills
Strong verbal and written communication skills, active listening, and a professional phone voice
Keen multitasking abilities
Proficiency in Microsoft Office including Word, Excel and Outlook
Dedicated and separate high-speed Internet with at least 50 Mbps download and 10 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
Florida Insurance Licensure: 20-44 or 220 is a plus
Fluency in multiple languages is a plus
Benefits
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses
Apply on our website!
Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Life insurance
Paid time off
Paid training
Parental leave
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)
Language:
Bilingual - Spanish (Preferred)
Work Location: One location
Employer Overview
Universal Property & Casualty Insurance Co
Florida, Fort Lauderdale - 33309- Agency