Customer Service Representative - Early Collections (Hybrid)Permanent
Missouri, Kansas City - 64105Job Simplification
The announced job offer is made public by the firm: Commerce Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Kansas City, in the country US - at this current ZipCode: 64105
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.
This is a very important position that can have a huge impact on the Bank's bottom line. You'll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you'll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we'd love to talk.
Essential Functions
Collect on low-risk accounts to minimize the Bank's delinquency rate. Business need may dictate assignment to varying levels of collections
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
Communicate effectively and professionally with consumers to determine cause of delinquency and resolve payment issue.
Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.
Contribute to the Bank's ongoing goal of maintaining low delinquency and low g ross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer.
Meet and/or exceed roll rate goals each month.
Meet and/or exceed projected weekly productivity goals.
Perform other duties as assigned
Work Schedule
Monday- Friday 8:00am- 9:00pm; Saturday 8:00am- 12:00pm
Weekly flexible prime-time hours required (5:00pm-9:00pm
Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-
12:00pm)
This role is categorized as hybrid/flexible; meaning, a team member may work remotely from home except for when the business need arises and for "moments that matter"; training will take place in person
Knowledge, Skills & Abilities Required
Required:
General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
Preferred:
Knowledge of Accurint, Experian, Trans Union, E-Oscar
Familiarity with the Fair Debt Collection Practices Act.
Skip tracing experience
Experience with a predictive dialer and operating a computer to retrieve and enter information
Education & Experience
Required:
High School Diploma or Equivalent combination of education and experience
Preferred:
Bachelor's Degree or Equivalent
1+ years customer service/collections experience
Level of role (I or II) is determined by knowledge, experience, skills, abilities, and education
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You'll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.
This is a very important position that can have a huge impact on the Bank's bottom line. You'll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you'll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we'd love to talk.
Essential Functions
Collect on low-risk accounts to minimize the Bank's delinquency rate. Business need may dictate assignment to varying levels of collections
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
Communicate effectively and professionally with consumers to determine cause of delinquency and resolve payment issue.
Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.
Contribute to the Bank's ongoing goal of maintaining low delinquency and low g ross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer.
Meet and/or exceed roll rate goals each month.
Meet and/or exceed projected weekly productivity goals.
Perform other duties as assigned
Work Schedule
Monday- Friday 8:00am- 9:00pm; Saturday 8:00am- 12:00pm
Weekly flexible prime-time hours required (5:00pm-9:00pm
Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-
12:00pm)
This role is categorized as hybrid/flexible; meaning, a team member may work remotely from home except for when the business need arises and for "moments that matter"; training will take place in person
Knowledge, Skills & Abilities Required
Required:
General understanding of collection management software, such as TSYS, SHAW, DM9, etc.
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
Preferred:
Knowledge of Accurint, Experian, Trans Union, E-Oscar
Familiarity with the Fair Debt Collection Practices Act.
Skip tracing experience
Experience with a predictive dialer and operating a computer to retrieve and enter information
Education & Experience
Required:
High School Diploma or Equivalent combination of education and experience
Preferred:
Bachelor's Degree or Equivalent
1+ years customer service/collections experience
Level of role (I or II) is determined by knowledge, experience, skills, abilities, and education
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
Employer Overview
Commerce Bank
Missouri, Kansas City - 64105- Agency