Customer Service Representative (CSR)Permanent
South Carolina, Ladson - 29456Job Simplification
The announced job offer is made public by the firm: Frontier Talent, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of South Carolina at the city Ladson, in the country US - at this current ZipCode: 29456
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Position Overview:
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries (i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, payment questions and complaints). CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Location of Work:
This position will start as working on-site within our contact center located in Ladson, South Carolina, in accordance with health and safety recommendations from the local government and our organization. All team members must be able to work from site, as required for the role. After training, there may be an opportunity to work from home based on business need, performance, attendance, and seniority.
Requirements:
1-2 years of interactive customer service experience providing customer issue resolution
High school diploma or equivalent
Minimum typing speed of 35 WPM with excellent spelling and grammar
Ability to deal with customers in a friendly and polite manner
Strong analytical, problem-solving, and troubleshooting skills
Team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Excellent written and spoken English language communication skills
Multi-tasking skills
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day 7 days a week. Training schedule: Monday - Friday 10:00 am to 7:00 pm EST up to 6 weeks (subject to change based on business needs)
Benefits & Perks
Medical, Dental, & Vision Insurance
Life Insurance
401K + 5% match
Employee Shares Program
Employee Assistance Program (EAP)
Accrued Paid Time Off (PTO)
Regular Compensation Increases
Retention Bonuses ($1,000.00 paid out: $400.00 paid upon completion of 3 months of service from employment start date and $600.00 paid upon completion of 1 year of service from employment start date)
Overnight Shift Pay Differentials
Tuition Assistance Programs
Community Outreach Programs
On-site Gym
Team Engagement Activities
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Ladson, SC 29456: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
customer service in resolving issues: 1 year (Required)
Work Location: One location
CSR's are expected to respond to inbound calls relating to customer service. Calls will include the full range of customer inquiries (i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, payment questions and complaints). CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
Location of Work:
This position will start as working on-site within our contact center located in Ladson, South Carolina, in accordance with health and safety recommendations from the local government and our organization. All team members must be able to work from site, as required for the role. After training, there may be an opportunity to work from home based on business need, performance, attendance, and seniority.
Requirements:
1-2 years of interactive customer service experience providing customer issue resolution
High school diploma or equivalent
Minimum typing speed of 35 WPM with excellent spelling and grammar
Ability to deal with customers in a friendly and polite manner
Strong analytical, problem-solving, and troubleshooting skills
Team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Excellent written and spoken English language communication skills
Multi-tasking skills
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day 7 days a week. Training schedule: Monday - Friday 10:00 am to 7:00 pm EST up to 6 weeks (subject to change based on business needs)
Benefits & Perks
Medical, Dental, & Vision Insurance
Life Insurance
401K + 5% match
Employee Shares Program
Employee Assistance Program (EAP)
Accrued Paid Time Off (PTO)
Regular Compensation Increases
Retention Bonuses ($1,000.00 paid out: $400.00 paid upon completion of 3 months of service from employment start date and $600.00 paid upon completion of 1 year of service from employment start date)
Overnight Shift Pay Differentials
Tuition Assistance Programs
Community Outreach Programs
On-site Gym
Team Engagement Activities
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
Ladson, SC 29456: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
customer service in resolving issues: 1 year (Required)
Work Location: One location
Employer Overview
Frontier Talent, Inc.
South Carolina, Ladson - 29456- Agency