Customer Service Representative (CSR)Permanent
Ohio, Holland - 43528Job Simplification
The announced job offer is made public by the firm: GAME ONE and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Holland, in the country US - at this current ZipCode: 43528
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
At Game One, you can absolutely expect new, innovative ways to make your job better. But the real-life difference at Game One is the respect, care and commitment we have for our teammates and customers. Simply great experiences, one person at a time.
Our story revolves entirely around you. We're growing, but never beyond our roots of caring and integrity. We never take this work or the people around us for granted. At Game One, we know the strength of team and the power of belonging. Come, join our TEAM!!
PURPOSE STATEMENT:
Game One is the premier provider of apparel, gear, and equipment unifying teams and fans in schools, clubs, and organizations.
JOB SUMMARY
The Customer Relations Representative serves and supports GAME ONE customers with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. This role is responsible for developing an advanced level of product or service knowledge to support moderate to highly complex customer questions and concerns while successfully addressing unexpected variables. This position is instrumental in attracting potential customers, recommending alternatives and cross-selling opportunities. Acts as liaison between customer, sales representative and internal Teams as order status is monitored and updated.
JOB FUNCTIONS / RESPONSIBILITIES
Manage a high volume of customer contacts and communications through phone and email each day.
Communicate with customers and/or the sales representative regarding order status from inception through shipment and invoicing ensuring total customer satisfaction.
Assist customers with artwork approval, change orders, questions, concerns, or requests, keeping sales representative informed. Process updates accurately within the ERP system.
Work with all decoration and fulfillment departments to assist with ensuring accuracy and timeliness of fulfillment.
Run various reports on a daily and weekly basis to monitor the status of orders, manage open order queues, troubleshooting as necessary to ensure timely and accurate order completion.
Effectively capture customers' product expectations, experiences, satisfaction and likelihood of abandonment.
OTHER SKILLS AND ABILITIES
Excellent problem-solving aptitude.
Strong verbal and written communication skills.
Excellent organization, attention to detail and time management skills, effectively using level of independent judgement to prioritize tasks.
Ensure high level of professionalism during all interactions with customers and prospects.
Ability to collaborate with cross functional teams and management to drive a superior customer experience
Responsible with a strong work ethic.
REQUIRED EDUCATION AND EXPERIENCE
College degree or three to five years related experience and/or training.
Past customer service/sales experience preferred.
Industry experiences a definite asset.
Intermediate knowledge of Microsoft Office programs, good PC ability and typing skills including internet experience, and aptitude.
BENEFITS YOU WILL ENJOY
Medical, Dental, Vision, Disability - Life Insurance Packages
Health Savings Account and Flexible Spending Account
Employee discount program
401(k) plan with company matching
Paid Vacation and Holidays
Holiday Savings Plan
CORE VALUES
_Gritty - Changemakers - Teammates - Hungry_
Equal Employment Opportunity Statement
_Game One is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identify, genetic information or any other characteristic protected by applicable federal, state or local laws_
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Work Location: Remote
Our story revolves entirely around you. We're growing, but never beyond our roots of caring and integrity. We never take this work or the people around us for granted. At Game One, we know the strength of team and the power of belonging. Come, join our TEAM!!
PURPOSE STATEMENT:
Game One is the premier provider of apparel, gear, and equipment unifying teams and fans in schools, clubs, and organizations.
JOB SUMMARY
The Customer Relations Representative serves and supports GAME ONE customers with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. This role is responsible for developing an advanced level of product or service knowledge to support moderate to highly complex customer questions and concerns while successfully addressing unexpected variables. This position is instrumental in attracting potential customers, recommending alternatives and cross-selling opportunities. Acts as liaison between customer, sales representative and internal Teams as order status is monitored and updated.
JOB FUNCTIONS / RESPONSIBILITIES
Manage a high volume of customer contacts and communications through phone and email each day.
Communicate with customers and/or the sales representative regarding order status from inception through shipment and invoicing ensuring total customer satisfaction.
Assist customers with artwork approval, change orders, questions, concerns, or requests, keeping sales representative informed. Process updates accurately within the ERP system.
Work with all decoration and fulfillment departments to assist with ensuring accuracy and timeliness of fulfillment.
Run various reports on a daily and weekly basis to monitor the status of orders, manage open order queues, troubleshooting as necessary to ensure timely and accurate order completion.
Effectively capture customers' product expectations, experiences, satisfaction and likelihood of abandonment.
OTHER SKILLS AND ABILITIES
Excellent problem-solving aptitude.
Strong verbal and written communication skills.
Excellent organization, attention to detail and time management skills, effectively using level of independent judgement to prioritize tasks.
Ensure high level of professionalism during all interactions with customers and prospects.
Ability to collaborate with cross functional teams and management to drive a superior customer experience
Responsible with a strong work ethic.
REQUIRED EDUCATION AND EXPERIENCE
College degree or three to five years related experience and/or training.
Past customer service/sales experience preferred.
Industry experiences a definite asset.
Intermediate knowledge of Microsoft Office programs, good PC ability and typing skills including internet experience, and aptitude.
BENEFITS YOU WILL ENJOY
Medical, Dental, Vision, Disability - Life Insurance Packages
Health Savings Account and Flexible Spending Account
Employee discount program
401(k) plan with company matching
Paid Vacation and Holidays
Holiday Savings Plan
CORE VALUES
_Gritty - Changemakers - Teammates - Hungry_
Equal Employment Opportunity Statement
_Game One is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identify, genetic information or any other characteristic protected by applicable federal, state or local laws_
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Work Location: Remote
Employer Overview
GAME ONE
Ohio, Holland - 43528- Agency