Customer Service Representative (CSR) - Indiana, Indianapolis

Customer Service Representative (CSR)Permanent

Indiana, Indianapolis - 46240
  • Applications 0
  • Post Date: 2022-10-22
  • Views 859
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Hourly
  • Company Name:Stefanini Group
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Stefanini Group and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Indianapolis, in the country US - at this current ZipCode: 46240

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Job Overview

Stefanini Group is looking for Customer Service Representatives for a globally recognized health and wellness online publisher in Indianapolis.

Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and of service manner.

Training/start is ALL onsite in the office. In office training and the first month in office is vital to the success of the CSR in this role before flexing remotely, so we need everyone to commit to training and first month in office. The office will remain open for those that do not desire to work from home.
Abridged training TUES-FRI 1/4/2022 to 1/7/2022 (Training schedule 8:30am-5:00pm) to focus on one client and help with emails
Training is vital to success, candidates must commit to being here each day during training

Lunch is provided on day 1

Shifts will start on Monday 1/10/2022

Possible shifts after training M-F 830a-5p, 930a-6p, 1030-7.
Training will resume in February to complete all of the training. We will work with the CSRs to train them once our call volume slows down.

General responsibilities include:
Provide excellent customer service and one call issue resolution
Handle incoming phone calls and assigned email requests along with escalated items
Assist participants with registration and log in issues
Assist participants with navigation on the site for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non-routine nature
Assist members complete the Health Survey over the phone
Perform other, varied job-related duties as assigned

Required Skills:
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency in the utilization of computer software applications, including MS Word and MS Excel
Effectively communicate both verbally and in writing
Pleasant telephone voice, tone and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a background check and drug screen is required

Required Education

High School Diploma or GED

Desired Skills
Bachelor's degree in a health related field
3-5 years of experience in a technical call center environment

Job Types: Full-time, Contract

8 hour shift

Application Question(s):
Are you willing to work on a hybrid set-up (in office and virtual role)?
Are you willing to accept $17 an hour pay rate?
Availability for a call?
Total years of experience as a Customer Service Representative?
Do you have call center experience? If yes, how many years?

Work Location: Hybrid remote in Indianapolis, IN 46240
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Employer Overview

Stefanini Group

Indiana, Indianapolis - 46240
  • Agency