Job Simplification

The announced job offer is made public by the firm: NCCCO and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Palm Harbor, in the country US - at this current ZipCode: 34684

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Job Overview

The National Commission for the Certification of Crane Operators (NCCCO) is an essential business providing necessary services to the load-handling industry and has an opportunity to join a growing and dynamic team! Since 1995, NCCCO has developed effective performance testing standards for those working in and around load handling equipment, including cranes. NCCCO is the national leader in providing crane operator certification and has been deemed as an essential service. We are committed to quality, integrity, and fairness in testing and have issued certifications in all 50 states. NCCCO has offices in Murray, Utah, Fairfax, Virginia and Palm Harbor, Florida.

NCCCO has an immediate opening for a Customer Service Representative (CSR) position in our Palm Harbor, Florida office. This position will assist candidates, certificants, employers, practical examiners and training providers in all aspects of certification with concierge level service. The Customer Services Representative will also provide complete and accurate information via phone and email on how to become certified and why for all NCCCO certification programs, assists in navigating certification options based on specific needs and circumstances. This position will be required to work in office Monday - Friday 10:30am-7:00pm or 11:30am-8:00pm schedule.

Primary Responsibilities:

The Customer Service Representative will report directly to the Director, Marketing & Customer Service. Primary responsibilities include but are not limited to:

Interact with customers in a variety of formats (phone, email, live chat) and take appropriate and timely resolution action
Address certification and recertification questions and inquires for all NCCCO's programs
Input data into NCCCO's CRM to keep each customer record updated
Maintain customer satisfaction ratings based on criteria set forth by NCCCO
Achieve call levels and activity closure based on criteria set forth by NCCCO
Attend mandatory training sessions to stay updated on product or NCCCO policy changes
Use NCCCO policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Maintain appropriate confidentiality of information processed
Other job-related duties as assigned.

Education and/or Experience:

NCCCO is seeking applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service and Respect. Qualified applicants may possess any combination of education and experience enabling them to successfully perform the responsibilities of the position.

Preferred qualifications are:

High School Diploma or equivalent and up to 3 years of relevant experience in an office environment. Qualified candidates must have excellent organizational skills, excellent computer-based skills
Experience with Microsoft Suite (Outlook, Excel, Word, - Dynamics CRM is a bonus)
Ability to multi-task with an attention to detail, the ability to work in a fast-paced environment while providing excellent customer service and a great sense of professionalism in both attire and mindset
A passion for and knowledge of the crane and crane-related industries and bilingual (Spanish/English) are a plus.

Benefits: