Customer Service RepresentativePermanent
Colorado, Denver - 80203Job Simplification
The announced job offer is made public by the firm: Colorado Bar Association and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Denver, in the country US - at this current ZipCode: 80203
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Job Overview
POSITION: Customer Service Representative - CBA, DBA, and CLE
REPORTS TO: Director of CLE Operations
HIRING RANGE: $18-22/hour (pay is commensurate with experience and education)
EMPLOYMENT TYPE: Full Time
FLSA STATUS: Hourly
JOB LOCATION: 1290 Broadway, Ste. 1700, Denver, Colorado 80203 (Must be able to reliably commute to this location for in-office days)
WORKING ENVIRONMENT: Hybrid
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
Position Summary
Be a key part of an organization that advances members' practice, supports the justice system, and enriches our community. The Colorado Association is searching for a Customer Service Representative to fill a critical role in our organization to support our members.
The Customer Service Representative provides effective customer service by establishing a working relationship with CBA, DBA, and CLE Members, Colorado legal professionals, company employees and all other customers through communication via mail, email, telephone and in person. They answer questions related to inquiries about events, publications, event registrations, publication orders, website orders, in addition to other various tasks.
Duties & Responsibilities
1. Answers customer service calls.
2. Assists Members with membership questions
3. Assists members with membership dues
4. Registers customers for CBA-CLE programs.
5. Enters orders for home studies and CBA-CLE publications.
6. Assist customers with signing up for CLE Passes.
7. Assists in maintaining and monitoring electronic data for established
8. customers in Clear Vantage.
9. Process CLE incoming mail.
10. Process and resend returned mail.
11. Creates monthly data sheet and summary.
12. Monitors production order schedules and expedites delivery of CBA-CLE
13. publications per customer requests.
14. Assists with preparation on program days.
15. Orders food for programs on program days.
16. Process tuition assistance requests.
17. Generates correspondence to secure additional customer information to
18. resolve customer disputes.
19. Maintains detailed files for documentation.
20. Creates miscellaneous correspondence.
21. Serves as liaison with shipping personnel.
Qualifications/Training/Education Requirements
1. Customer/Client Focus.
2. Communication Proficiency.
3. Organizational Skills.
4. Problem Solving/Analysis.
5. Technical Capacity.
6. Strong Attention to Detail.
7. Work Well Under Pressure
8. Ability to multitask, prioritize, and meet deadlines in a detail-oriented, fast paced environment
Licenses and Certifications
None required.
Salary & Benefits
CLE-Specific Benefits:
_Medical benefits are effective on the first of the month following 30 days of employment_
Medical Insurance: 100% employee covered with family/children option ;
Dental Insurance: Self pay at group rates ;
Vision: $225 of vision expenses reimbursed annually ;
Group Life Insurance: employee coverage of $50,000 ;
Group Long Term Disability Insurance: employee coverage up to $5,000 per month ;
Paid Time Off: 15 days/year to start, 20 days/year after three years and 25 days/year after 10 years;
12 paid holidays per year ;
Retirement Plan 403(b): Annual 6.5% contribution (of employee's salary) by the employer after one year of employment, 7.5 % after the second year, and 8.5% after the third and subsequent years, if employee contributes at least 1% of the employee's salary .
Transportation/IT allowance - $225 quarterly
These amounts will be pro-rated for part-time employees (those working less than 40 hours per week). Amounts will vary depending on number of scheduled hours per week.
CBA & DBA-Specific Benefits:
_Medical benefits are effective on the first of the month following 30 days of employment_
Medical Insurance: 100% employee covered with family/children option ;
Dental Insurance: Self-pay at group rates;
Vision: Self-pay at group rates;
Health Reimbursement Account (HRA): caps out of pocket expense at $2000;
Group Life Insurance: employee coverage up to $50,000 ;
Group Long-Term Disability Insurance: employee coverage up to $5,000;
Paid Time Off: 15 days/year to start, 20 days/year after three years, 25 days/year after 10 years, and 30 days/year - years 15 and up of employment;
12 paid holidays per year ;
401(k): Annual contribution by the employer after one year of employment: 10% of salary ; and
Transportation/IT allowance - $225 quarterly
These amounts will be pro-rated for part-time employees (those working less than 40 hours per week). Amounts will vary depending on number of scheduled hours per week.
Travel
None
Physical Requirements
Majority of time spent in office activities (sitting). Requires the ability to lift at least 20 lbs.
While performing the duties of this job, the employee is regularly required to talk or hear.
Noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Denver, CO 80203: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
REPORTS TO: Director of CLE Operations
HIRING RANGE: $18-22/hour (pay is commensurate with experience and education)
EMPLOYMENT TYPE: Full Time
FLSA STATUS: Hourly
JOB LOCATION: 1290 Broadway, Ste. 1700, Denver, Colorado 80203 (Must be able to reliably commute to this location for in-office days)
WORKING ENVIRONMENT: Hybrid
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
Position Summary
Be a key part of an organization that advances members' practice, supports the justice system, and enriches our community. The Colorado Association is searching for a Customer Service Representative to fill a critical role in our organization to support our members.
The Customer Service Representative provides effective customer service by establishing a working relationship with CBA, DBA, and CLE Members, Colorado legal professionals, company employees and all other customers through communication via mail, email, telephone and in person. They answer questions related to inquiries about events, publications, event registrations, publication orders, website orders, in addition to other various tasks.
Duties & Responsibilities
1. Answers customer service calls.
2. Assists Members with membership questions
3. Assists members with membership dues
4. Registers customers for CBA-CLE programs.
5. Enters orders for home studies and CBA-CLE publications.
6. Assist customers with signing up for CLE Passes.
7. Assists in maintaining and monitoring electronic data for established
8. customers in Clear Vantage.
9. Process CLE incoming mail.
10. Process and resend returned mail.
11. Creates monthly data sheet and summary.
12. Monitors production order schedules and expedites delivery of CBA-CLE
13. publications per customer requests.
14. Assists with preparation on program days.
15. Orders food for programs on program days.
16. Process tuition assistance requests.
17. Generates correspondence to secure additional customer information to
18. resolve customer disputes.
19. Maintains detailed files for documentation.
20. Creates miscellaneous correspondence.
21. Serves as liaison with shipping personnel.
Qualifications/Training/Education Requirements
1. Customer/Client Focus.
2. Communication Proficiency.
3. Organizational Skills.
4. Problem Solving/Analysis.
5. Technical Capacity.
6. Strong Attention to Detail.
7. Work Well Under Pressure
8. Ability to multitask, prioritize, and meet deadlines in a detail-oriented, fast paced environment
Licenses and Certifications
None required.
Salary & Benefits
CLE-Specific Benefits:
_Medical benefits are effective on the first of the month following 30 days of employment_
Medical Insurance: 100% employee covered with family/children option ;
Dental Insurance: Self pay at group rates ;
Vision: $225 of vision expenses reimbursed annually ;
Group Life Insurance: employee coverage of $50,000 ;
Group Long Term Disability Insurance: employee coverage up to $5,000 per month ;
Paid Time Off: 15 days/year to start, 20 days/year after three years and 25 days/year after 10 years;
12 paid holidays per year ;
Retirement Plan 403(b): Annual 6.5% contribution (of employee's salary) by the employer after one year of employment, 7.5 % after the second year, and 8.5% after the third and subsequent years, if employee contributes at least 1% of the employee's salary .
Transportation/IT allowance - $225 quarterly
These amounts will be pro-rated for part-time employees (those working less than 40 hours per week). Amounts will vary depending on number of scheduled hours per week.
CBA & DBA-Specific Benefits:
_Medical benefits are effective on the first of the month following 30 days of employment_
Medical Insurance: 100% employee covered with family/children option ;
Dental Insurance: Self-pay at group rates;
Vision: Self-pay at group rates;
Health Reimbursement Account (HRA): caps out of pocket expense at $2000;
Group Life Insurance: employee coverage up to $50,000 ;
Group Long-Term Disability Insurance: employee coverage up to $5,000;
Paid Time Off: 15 days/year to start, 20 days/year after three years, 25 days/year after 10 years, and 30 days/year - years 15 and up of employment;
12 paid holidays per year ;
401(k): Annual contribution by the employer after one year of employment: 10% of salary ; and
Transportation/IT allowance - $225 quarterly
These amounts will be pro-rated for part-time employees (those working less than 40 hours per week). Amounts will vary depending on number of scheduled hours per week.
Travel
None
Physical Requirements
Majority of time spent in office activities (sitting). Requires the ability to lift at least 20 lbs.
While performing the duties of this job, the employee is regularly required to talk or hear.
Noise level in the work environment is usually moderate.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Denver, CO 80203: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Employer Overview
Colorado Bar Association
Colorado, Denver - 80203- Agency