Customer Service Representative-Call Center (Full-time) - Minnesota, Zumbrota

Customer Service Representative-Call Center (Full-time)Permanent

Minnesota, Zumbrota - 55992
  • Applications 0
  • Post Date: 2022-10-22
  • Views 984
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Hourly
  • Company Name:US Water Filters
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: US Water Filters and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Zumbrota, in the country US - at this current ZipCode: 55992

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Job Overview

We are currently hiring future leaders to join our Organization as a full-time Customer Service Representative in our Call Center.

Voted as "One of the Best Places to Work" again last year and included in Inc. Top 500 Fastest Growing Private Companies for 5 years running, Commercial Water Distributing is a leader in providing water filter solutions. We are a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team.

Job Title : Customer Service Representative

Location : Zumbrota, MN.

Hours Needed: Monday - Friday, 8am to 5pm. Working remotely after training has been completed may be a possibility but is up to the discretion of the manager.

This position is designed to provide excellent service through phone, email and chat as well as support for orders placed through our websites.

Job Responsibilities include but are not limited to:

Efficiently serve our customers via email, phone calls, or chat. Examples include, but are not limited to placing orders online, describing return policies, creating reshipments for orders, and providing other essential services to help give our customers the best experience possible.
Answer questions about the products we carry to assist customers by knowledgeably answering their questions (training will be provided)
Ability to troubleshooting water softeners and other products
Track reason codes for calls, insert notes into systems, etc. to help identify broader themes for issue resolution.
Provide other essential services to help other staff, and to give our customers the best experience possible.
Other duties as assigned.

Minimum Requirements:

Intermediate computer skills
Excellent people skills
Excellent English verbal/written communication skills
Ability to learn to navigate Netsuite, Magento, Salesforce, among other programs used for business functions
Ability to learn and retain information about our products
Ability to learn to troubleshoot water softeners and other products
Intermediate skills in Microsoft Office Suite and Google Docs (preferred)
Associates Degree (preferred)
Enjoy being part of a team but still own individual tasks and responsibilities

Compensation and Benefits:

Competitive Salary
Complete Benefits - Medical, Dental, Vision, Life, and Disability
Simple IRA with Company Match

Commercial Water Distributing offers an enjoyable, fast-paced and challenging work environment. This is a great career opportunity for an ambitious, energetic, out-going person who has a passion for growth! This full-time position offers tremendous opportunities for personal and professional growth and advancement within our Organization.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Day shift
Monday to Friday

Ability to commute/relocate:
Zumbrota, MN 55992: Reliably commute or planning to relocate before starting work (Required)

Associate (Preferred)

Intermediate Computer Skills: 1 year (Required)
Excellent Verbal/written communication: 1 year (Required)
Retail Customer Service: 1 year (Preferred)
Ecommerce: 1 year (Preferred)
Call Center: 1 year (Preferred)

English (Required)

Work Location: One location
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Employer Overview

US Water Filters

Minnesota, Zumbrota - 55992
  • Agency